Customer Support Executive

• Manage customer relationships from booking to possession.

• Handle customer inquiries, complaints, and service requests promptly.

• Maintain accurate customer data and update records in the CRM system.

• Coordinate with Sales, Finance, Legal, and Projects teams to ensure seamless customer support.

• Follow up on pending payments, documentation, and agreement formalities.

• Schedule site visits, meetings, and customer interactions.

• Prepare customer reports, MIS reports, and status updates.

• Ensure timely communication regarding project updates, possession schedules, and documentation.

• Build long-term relationships with customers to improve retention and referrals.

• Maintain high standards of customer satisfaction and resolve escalations efficiently.

Required Qualifications

• Bachelor's degree in Business Administration, Commerce, Marketing, or any related field.

• 1–4 years of experience in CRM, customer service, or client relationship management, preferably in the real estate industry.

• Proficiency in MS Office and CRM software.

• Excellent communication and interpersonal skills.

• Strong organizational and problem-solving abilities.

• Ability to manage multiple customer interactions simultaneously.

Preferred Skills

• Customer relationship management

• Complaint handling and conflict resolution

• Documentation and coordination

• MIS reporting

• Time management

• Negotiation and communication skills

• Attention to detail

• Team collaboration

Salary

As per company standards and candidate experience.

• It is a Full Time Customer Support / TeleCaller job for candidates with 2 - 3 years of experience.