Customer Support Executive

Customer Service Advisor – Email Process (Airtel Payment Bank)

Position 1 Details

• Position Title: Customer Service Advisor – Email Support

• Location: Noida, Sector 63

• Salary: Up to ₹19,000 CTC per month

• Shift Allowance: ₹2,600/- for odd hours

• Multilingual skills (Bengali) are an advantage.

Inbound Customer Service Advisor – APB

• Position Title: Customer Service Advisor

• Location: Noida, Sector 63

• Salary: ₹15,708/- per month and Shift Allowance: ₹2,600/- for odd hours

• Multilingual skills (Bengali) are an advantage.

Role Summary

The Email Support Customer Service Advisor handles customer queries received through email
regarding Airtel Payment Bank services. The advisor provides accurate information, resolves issues, assists
with transactions, and ensures exceptional customer experience through clear and professional written
communication.

Key Responsibilities

• Respond to customer emails regarding accounts, banking products, and transactions.

• Provide clear, accurate, and grammatically correct written responses.

• Ensure all email replies are aligned with process guidelines and quality standards.

• Log all customer interactions into CRM systems accurately.

• Investigate and resolve customer concerns within defined TAT.

• Escalate complex issues to the appropriate teams when necessary.

• Assist with account updates, digital platform navigation, and service-related queries.

• Maintain compliance with verification, KYC/AML, and data protection policies.

Skills & Competencies

• Versant Score: Minimum Level 5.

• Excellent written English (grammar, clarity, tone).

• Strong problem-solving skills and attention to detail.

• Ability to work under pressure and manage multiple email cases.

• Good understanding of written customer service etiquette.

Qualifications & Experience

• Graduation (mandatory) for Email Process.

• 12th (Mandatory) for voice process.

• 1–2 years of customer service experience (email process preferred).

• Multilingual skills (Bengali) are an advantage.

• It is a Full Time Customer Support / TeleCaller job for candidates with 1 - 2 years of experience.