Customer Support Executive

Job Title: Non-Voice Communication Specialist

Work Location: Work From Office (WFO)

Shift: Rotational UK Shifts

Job Summary

We are looking for a Non-Voice Communication Specialist who will be responsible for creating clear, accurate, and effective written communications to support customer service agents. The role focuses on improving agent effectiveness, reinforcing processes, and enhancing overall customer satisfaction through professional email and letter communication.

Key Responsibilities

• Create and manage written communications such as emails, letters, and internal updates for support agents.

• Develop focused communications to reinforce existing processes or introduce new processes.

• Ensure all communications are clear, concise, and aligned with business guidelines.

• Support improvement of agent performance and customer satisfaction through effective messaging.

• Help manage tools and platforms used for agent communications (internal portals, mailers, knowledge bases).

• Proofread and edit communication content to maintain high quality and accuracy.

• Coordinate with internal teams to gather information and share timely updates with agents.

Required Skills

• Excellent written English skills (email and letter drafting).

• Strong attention to detail and proofreading ability.

• Good understanding of customer service processes.

• Ability to explain processes clearly in simple language.

• Basic knowledge of MS Word, Excel, and internal communication tools.

• Strong organisational and time-management skills.

Preferred Experience

• 1–3 years of experience in Non-Voice / Email / Chat support roles.

• Experience in internal communications, knowledge management, or customer support content writing.

• Exposure to BPO or customer service environments is an advantage.

Candidate Profile

• Detail-oriented and process-driven.

• Customer-focused mindset.

• Comfortable working in rotational UK shifts.

• Willing to work from office.

Qualification

• Any graduate (preferred).

• Freshers with excellent written communication skills may also be considered.

• It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 6 months of experience.

More about this Customer Support Executive job

1. What is the eligibility criteria to apply for this Customer Support Executive job?
   Ans: The candidate should be Graduate and above and above with 0 - 6 months of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹1000 - ₹25000 per month that depends on your interview. It's a Full Time job in Bangalore.
3. How many working days are there for this Customer Support Executive job?
   Ans: This Customer Support Executive job will have 5 working days.
4. Are there any charges applicable while applying or joining this Customer Support Executive job?
   Ans: No, there is no fee applicable for applying this Customer Support Executive job and during the employment with the company, i.e., Accenture.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Customer Support Executive role?
   Ans: There is an immediate opening of 99 Customer Support Executive at Accenture
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Customer Support Executive job?
   Ans: This Customer Support Executive job has Rotational Shift.