Customer Support Executive

Position: Customer Support Executive – Voice Process

Department: Customer Experience – Caretouch (CT)
Location: Bengaluru (Work from Office)
Openings: 100+ Positions
Employment Type: Full-time

Job Summary:

Flipkart is seeking enthusiastic and customer-focused individuals for the role of Customer Support Executive – Voice Process under its Caretouch division. The selected candidates will be responsible for handling customer queries over voice calls, ensuring high customer satisfaction, and delivering prompt and effective resolutions.

Key Responsibilities:

• Handle inbound/outbound customer calls professionally and empathetically.

• Provide accurate information related to Flipkart services, orders, returns, and other customer issues.

• Record and maintain customer interactions and details accurately in the system.

• Meet performance metrics including call quality, handling time, and customer satisfaction.

• Escalate unresolved issues to appropriate departments when necessary.

Required Qualifications:

• Education: Any Graduate (Mandatory)

• Experience:

  • Freshers welcome

  • Minimum 6 months of experience in a voice process or customer service role preferred

• Languages: Must be fluent in English and Hindi (both mandatory)

• Versant Score: Minimum Level 4 or 5

Work Conditions:

• Working Days: 6 Days a Week (1 Day Rotational Off)

• Work Mode: Work from Office

Compensation:

For Freshers:

• CTC: ₹20,000 - 21,000/month

• Quarterly Performance Bonus: ₹4,200

For Experienced (6+ months):

• CTC: Up to ₹24,000 - 25,000/month

• Quarterly Performance Bonus: ₹4,200

Apprenticeship Option:

• Fresher (TH): ₹19,000/month

• Experienced (TH): ₹22,000/month

Contact HR Ananya : 6363718585

• It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 6 months of experience.

More about this Customer Support Executive job

1. What is the eligibility criteria to apply for this Customer Support Executive job?
   Ans: The candidate should be Graduate and above and above with 0 - 6 months of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹20000 - ₹24000 per month that depends on your interview. It's a Full Time job in Bangalore.
3. How many working days are there for this Customer Support Executive job?
   Ans: This Customer Support Executive job will have 6 working days.
4. Are there any charges applicable while applying or joining this Customer Support Executive job?
   Ans: No, there is no fee applicable for applying this Customer Support Executive job and during the employment with the company, i.e., ACCENTRIX SOLUTIONS.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Customer Support Executive role?
   Ans: There is an immediate opening of 99 Customer Support Executive at ACCENTRIX SOLUTIONS
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Customer Support Executive job?
   Ans: This Customer Support Executive job has Day Shift.