Customer Support Executive

Job Title: Customer / Technical Support Associate (Fresher)

Location: Bangalore
Training Location: Mysore (1 to 2 months)
Employment Type: Full-time
Shift: Rotational (24/7 support)
Cab Facility: Provided (both ways)
Experience Required: Fresher

About the Role:

We are looking for enthusiastic and customer-oriented individuals to join our Customer/Technical Support team. This is an excellent opportunity for fresh graduates who are passionate about technology and eager to begin their careers in IT support. The selected candidates will undergo comprehensive training in Mysore before being deployed to operational locations.

Key Responsibilities:

• Provide first-level technical support to customers via phone, email, or chat

• Troubleshoot and resolve basic hardware, software, and network-related issues

• Document incidents, solutions, and other technical information in the support system

• Escalate unresolved issues to higher-level support teams as necessary

• Ensure customer satisfaction through timely resolution and professional communication

• Adhere to defined service level agreements (SLAs) and processes

Required Skills & Qualifications:

• Bachelor’s degree in any discipline

• Excellent verbal and written communication skills in English

• Basic understanding of computer systems, networking, and operating systems

• Ability to work in a fast-paced, customer-focused environment

• Willingness to work in rotational shifts, including night shifts

Training & Onboarding:

• Duration: 1 to 2 months

• Location: Mysore (accommodation and food provided during training)

• Coverage: Technical skills, product knowledge, communication, and tools

Compensation & Benefits:

• CTC: ₹2 – ₹2.7LPA (based on performance and final round)

• Cab Facility: Yes, both pick-up and drop provided

• Other Benefits: Health insurance, performance incentives, PF & ESI (as applicable), career growth opportunities

• It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 3 years of experience.

More about this Customer Support Executive job

1. What is the eligibility criteria to apply for this Customer Support Executive job?
   Ans: The candidate should be All Education levels and above with 0 - 3 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹20000 - ₹22500 per month that depends on your interview. It's a Full Time job in Bangalore.
3. How many working days are there for this Customer Support Executive job?
   Ans: This Customer Support Executive job will have 5 working days.
4. Are there any charges applicable while applying or joining this Customer Support Executive job?
   Ans: No, there is no fee applicable for applying this Customer Support Executive job and during the employment with the company, i.e., Accentrix Solutions.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Customer Support Executive role?
   Ans: There is an immediate opening of 99 Customer Support Executive at Accentrix Solutions
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Customer Support Executive job?
   Ans: This Customer Support Executive job has Flexible Shift.