Customer Support Executive

🌍 Job Title: International Customer Support – Voice Process

Location: Bangalore (Whitefield)
Job Type: Full-time
Experience: Freshers & Experienced candidates welcome
Shift: Night Shift / Rotational Shifts
Joining: Immediate joiners preferred

🧭 Job Overview:

We are hiring dynamic individuals for our international voice support team. This role involves handling customer queries via phone calls, resolving issues efficiently, and ensuring high levels of customer satisfaction for global clients.

🎯 Key Responsibilities:

• Handle inbound and outbound calls for international customers

• Provide accurate information and resolve customer issues promptly

• Maintain call quality and adhere to process guidelines

• Document interactions and escalate unresolved issues when necessary

• Collaborate with team leads and quality analysts for performance improvement

✅ Candidate Requirements:

• Excellent verbal communication skills in English

• Willingness to work in night shifts and rotational shifts

• Strong problem-solving and interpersonal skills

• Minimum qualification: Graduate or Diploma (any stream)

• Prior BPO/customer service experience is a plus

💼 What We Offer:

• Competitive salary with performance-based incentives

• Comprehensive training and skill development

• Growth opportunities within the organization

• Supportive work culture and team environment

• It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 3 years of experience.