Customer Support Executive

25,000 - 35,000 /month

Aasaanjobs Private Limited

Sector 34 Gurgaon, Gurgaon

2 - 4 years Experience in Customer Support / TeleCaller

10 Openings

Full Time

Skills Required

Domestic Calling

International Calling

Non-voice/Chat Process

Job Highlights

Industry Type: Telecom / ISP

Post Graduate and above

All genders

6 days working | Rotational Shift

Job Benefits: Insurance, PF, Medical Benefits

Job Description

🚀 Hiring: Grievance Specialist – Partner Follow-up Team

📍 Location: Sector 34, Gurgaon
💼 Experience: 2–3 Years
📅 Working Days: 6 Days a Week
⏰ Working Hours: 9 Hours

🎯 Role: Grievance Specialist – Customer Experience

As a Grievance Specialist, you will play a key role in enhancing customer experience by resolving issues efficiently and collaborating across teams.

🔧 Key Responsibilities

Manage and resolve daily customer grievances with clear and timely communication
Handle end-to-end grievance cases, coordinating with partners, technicians, and internal teams
Ensure adherence to SLAs and improve CX metrics (CSAT, Ticket Aging, Resolution %, TAT)
Share Voice of Customer (VOC) insights to drive process improvements
Identify recurring issues and operational bottlenecks impacting resolution time

✅ Eligibility Criteria

🎓 Education & Experience:

Graduate in any discipline
2–3 years of experience in customer grievance handling
Minimum 2 years in a customer/partner-facing role (startup experience preferred)

🧠 Skills Required

Strong communication skills in Hindi & English
Basic data handling and Excel proficiency
Experience with CRM tools and customer support platforms

📩 Interested?

Drop your CV or DM to apply!

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 2 - 4 years of experience.

More about this Customer Support Executive job

What skills and experience do you need for this Customer Support Executive job?
Ans : To apply for this Customer Support Executive job, candidates should have skills like Domestic Calling, International Calling, Non-voice/Chat Process along with 2-4 years of experience.
What is the salary and job type for this role?
Ans : The salary for this Customer Support Executive job ranges between ₹25,000-₹35,000 per month. This is a Full Time job.
What shift and timings does this job follow?
Ans : This Customer Support Executive job follows a Rotational shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Sector 34 Gurgaon, Gurgaon.
How many vacancies are there for this Customer Support Executive job?
Ans : There are 10 vacancies for this Customer Support Executive role.
Is this job open for all genders?
Ans : Yes, this Customer Support Executive job is open for both male and female candidates.
What are the key responsibilities of this Customer Support Executive job?
Ans : As a Customer Support Executive, key responsibilities include skills like Domestic Calling, International Calling, Non-voice/Chat Process. This role is part of Customer Support / TeleCaller category.
What is the job location for this position?
Ans : The job location for this Customer Support Executive position is Sector 34 Gurgaon, Gurgaon.
Who is the right fit for this Customer Support Executive job?
Ans : A candidate having skills like Domestic Calling, International Calling, Non-voice/Chat Process with 2-4 years of experience is the right fit for this Customer Support Executive job.
What makes this Customer Support Executive job a good opportunity?
Ans : This Customer Support Executive job is a good opportunity as it offers a salary between ₹25,000-₹35,000 per month. This is a Full Time job and has 10 openings.