Customer Support Executive

Job Title: Customer Care Executive
Location: Sector – 9, Noida, (Delhi)

Job Type: Full-Time

Department: Customer Service (Grievance Cell of Govt Dept)
Reports To: Team Leader

Job Summary:

We are seeking a highly motivated and customer-focused “Customer Care Executive” to join our team. The ideal candidate will be responsible for handling inbound and outbound calls, resolving customer inquiries, providing service information, and ensuring a high level of customer satisfaction.

Key Responsibilities:

• Answer incoming calls and respond to customer queries in a timely and professional manner.

• Make outbound calls to customers for follow-ups, feedback or support.

• Provide accurate information about products, services, or policies.

• Resolve customer complaints with empathy and efficiency.

• Maintain detailed records of customer interactions using CRM systems.

• Meet performance targets such as call handling time, customer satisfaction, and quality standards.

• Escalate complex issues to the appropriate department or supervisor when necessary.

• Stay updated with services, new updates & policies.

Qualifications and Skills:

• A bachelor’s or Masters degree in Commerse (B. Com, M Com, persuing CA or CS is a plus.

• proven experience in a call center or customer service role is preferred.

• Excellent verbal communication and interpersonal skills.

• Ability to handle stressful situations and manage difficult customers.

• Good listening skills and attention to detail.

• Basic computer knowledge and familiarity with CRM software.

• Proficiency in English, Hindi, languages (regional languge – additional)

Work Environment:

• Office-based Work

• Rotational shifts, including weekends and holidays (if required)

• It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 2 years of experience.

More about this Customer Support Executive job

1. What is the eligibility criteria to apply for this Customer Support Executive job?
   Ans: The candidate should be Graduate and above and above with 0 - 2 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹15000 - ₹20000 per month that depends on your interview. It's a Full Time job in Noida.
3. How many working days are there for this Customer Support Executive job?
   Ans: This Customer Support Executive job will have 6 working days.
4. Are there any charges applicable while applying or joining this Customer Support Executive job?
   Ans: No, there is no fee applicable for applying this Customer Support Executive job and during the employment with the company, i.e., AADIRA SOFTTECH.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Customer Support Executive role?
   Ans: There is an immediate opening of 10 Customer Support Executive at AADIRA SOFTTECH
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Customer Support Executive job?
   Ans: This Customer Support Executive job has Rotational Shift.