Customer Support Executive

Key Responsibilities:

• Handle incoming calls, emails, and chats from customers regarding parcel status, delays, delivery updates, and general inquiries.

• Track and monitor shipments to provide real-time updates to customers.

• Coordinate with delivery personnel, warehouse teams, and regional hubs to resolve customer issues quickly.

• Log and manage customer complaints in the CRM system and follow up until resolution.

• Escalate unresolved issues to the operations or logistics team when necessary.

• Provide information about services, rates, and delivery timelines.

• Maintain detailed records of customer interactions and transactions.

• Support B2B and B2C clients with their logistics and courier needs.

• It is a Full Time Customer Support / TeleCaller job for candidates with 6 months - 3 years of experience.

More about this Customer Support Executive job

1. What is the eligibility criteria to apply for this Customer Support Executive job?
   Ans: The candidate should be 12th Pass and above and above with 6 months - 3 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹14000 - ₹20000 per month + Incentives that depends on your interview. It's a Full Time job in Delhi.
3. How many working days are there for this Customer Support Executive job?
   Ans: This Customer Support Executive job will have 6 working days.
4. Are there any charges applicable while applying or joining this Customer Support Executive job?
   Ans: No, there is no fee applicable for applying this Customer Support Executive job and during the employment with the company, i.e., A.k Logisticle.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Customer Support Executive role?
   Ans: There is an immediate opening of 10 Customer Support Executive at A.k Logisticle
7. Who can apply for this job?
   Ans: Only Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Customer Support Executive job?
   Ans: This Customer Support Executive job has Day Shift.