Customer Support Executive

Job Title: Customer Support Executive – Stock Market Courses
Location: Govind Nagar, Kanpur
Department: Sales & Support

Job Summary:

We are seeking a proactive and customer-focused Customer Support Executive to assist prospects and existing learners with queries related to our stock market courses. You will be the first point of contact for students, guiding them through our offerings, resolving issues, and ensuring a smooth onboarding and post-enrollment experience.

This role requires excellent communication skills, a basic understanding of stock markets or finance, and the ability to handle inquiries effectively in a fast-paced environment.

Key Responsibilities:

• Handle inbound calls, WhatsApp, chats, and emails from potential and enrolled students.

• Assist in explaining course content, duration, fees, and benefits to prospective leads.

• Follow up with leads to drive course enrollments.

• Guide students through the enrollment process, payment issues, and access to course material.

• Resolve student concerns related to login issues, course access, or content delivery.

• Coordinate with the sales and operations teams to ensure seamless user experience.

• Maintain records of customer interactions and update CRM systems.

• Collect and pass on feedback from learners to improve service quality.

• Escalate unresolved issues to relevant departments when necessary.

Requirements:

• Bachelor's degree in any discipline (Finance or Business preferred).

• 0–2 years of experience in customer support, preferably in EdTech, financial services, or training institutes.

• Good understanding of stock market concepts (or willingness to learn quickly).

• Strong verbal and written communication skills in [languages required – e.g., English & Hindi].

• Proficiency with CRM tools and customer service platforms.

• Patience, empathy, and a problem-solving mindset.

Preferred Qualifications:

• Prior experience in EdTech or a finance-related customer-facing role.

• Familiarity with platforms like Zoom, WhatsApp Business, Freshdesk, or similar tools.

• It is a Full Time Customer Support / TeleCaller job for candidates with 6 months - 1 years of experience.

More about this Customer Support Executive job

1. What is the eligibility criteria to apply for this Customer Support Executive job?
   Ans: The candidate should be Graduate and above and above with 6 months - 1 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹12000 - ₹15000 per month that depends on your interview. It's a Full Time job in Kanpur.
3. How many working days are there for this Customer Support Executive job?
   Ans: This Customer Support Executive job will have 6 working days.
4. Are there any charges applicable while applying or joining this Customer Support Executive job?
   Ans: No, there is no fee applicable for applying this Customer Support Executive job and during the employment with the company, i.e., 5 CIRCLES PRIVATE LIMITED.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Customer Support Executive role?
   Ans: There is an immediate opening of 3 Customer Support Executive at 5 CIRCLES PRIVATE LIMITED
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Customer Support Executive job?
   Ans: This Customer Support Executive job has Day Shift.