What You Will Do:
Act as the central contact point for guest inquiries via phone, email, and web.
Handle orders, reservations, menu queries, and guide guests through online processes.
Resolve complaints, collect feedback, and ensure guest satisfaction.
Communicate with departments to deliver a seamless guest experience, aligned with 4P’s values: Compassion – Authenticity – Kaizen – Omotenashi.
Requirements:
Strong English communication and basic computer skills.
6 days/week, 8-hour rotating shifts (9 AM–10 PM), including weekends/holidays.
Teamwork, problem-solving, patience, empathy, and adaptability under pressure.
Work from office (Backend team), not restaurant-based.