Customer support associate

15,500 - 40,000 /month

Weplace Consulting

Sector 18 Gurgaon, Gurgaon

0 - 5 years Experience in Customer Support / TeleCaller

50 Openings

Full Time

Skills Required

International Calling

Non-voice/Chat Process

Job Highlights

Industry Type: BPO

Languages: Hindi

Graduate and above

All genders

5 days working | Rotational Shift

Job Benefits: Cab, PF

PAN Card, Aadhar Card, Bank Account

Job Description

We are looking for a Customer support associate to join our team at Weplace Consulting. This role involves handling calls, providing exceptional customer support, and addressing queries and concerns related to BPO. The role offers ₹15500 - ₹40000 and a dynamic environment with opportunities for growth.

Key Responsibilities:

Handle customer calls in a professional and efficient manner
Address customer queries, concerns, and complaints with a problem-solving approach
Maintain accurate records of customer interactions and follow-ups
Provide timely and relevant information to customers to resolve their issues
Work collaboratively with other teams to escalate and resolve complex issues
Meet performance targets, including call handling time, customer satisfaction, and issue resolution rates

Job Requirements:

The minimum qualification for this role is Graduate and 0 - 5 years of experience. You will be responsible for resolving customer complaints, offering relevant information, and escalating complex issues to the appropriate department when necessary. Candidates must be open to a 5 days working week during the rotational shift.

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 5 years of experience.

More about this Customer support associate job

Can freshers or experienced candidates apply for this Customer support associate role?
Ans : Candidates who have a Graduate and above qualification with 0-5 years of experience can apply for this Customer support associate role.
How much can you earn in this position?
Ans : You can earn between ₹15,500-₹40,000 per month in this Customer support associate position.
What shift and timings does this job follow?
Ans : This Customer support associate job follows a Rotational shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Sector 18 Gurgaon, Gurgaon.
How many openings are available for this position?
Ans : There are 50 openings available for this position.
Is this job open for all genders?
Ans : Yes, this Customer support associate job is open for both male and female candidates.
What work will you do in this role?
Ans : As a Customer support associate, you will work on skills like International Calling, Non-voice/Chat Process.
Where is this job located?
Ans : This Customer support associate job is located in Sector 18 Gurgaon, Gurgaon.
What kind of candidate is ideal for this job?
Ans : A candidate with skills like International Calling, Non-voice/Chat Process along with 0-5 years of experience is ideal for this Customer support associate job.
Why should you apply for this Customer support associate job?
Ans : This Customer support associate job offers a salary between ₹15,500-₹40,000 per month. This is a Full Time opportunity and has 50 openings available.

Candidates can call HR for more info.

Other Details

Incentives

No. Of Working Days

Benefits

PF, Cab

Skills Required

International Calling, Non-voice/Chat Process, International backoffice, Email associate, Telecaller, SALES ASSOCIATE, bpo executive, International sales