Customer Support Associate

13,000 - 15,000 /month

The Gold Humans Consultants

Hazratganj, Lucknow

0 - 5 years Experience in Customer Support / TeleCaller

50 Openings

Full Time

Skills Required

Domestic Calling

Query Resolution

Job Highlights

Industry Type: BPO

12th Pass and above

All genders

6 days working | Rotational Shift

Job Benefits: PF

PAN Card, Aadhar Card

Job Description

We are looking for a Customer Support Associate to join our team at The Gold Humans Consultants. This role involves handling calls, providing exceptional customer support, and addressing queries and concerns related to BPO. The role offers ₹13000 - ₹15000 and a dynamic environment with opportunities for growth.

Key Responsibilities:

Handle customer calls in a professional and efficient manner
Address customer queries, concerns, and complaints with a problem-solving approach
Maintain accurate records of customer interactions and follow-ups
Provide timely and relevant information to customers to resolve their issues
Work collaboratively with other teams to escalate and resolve complex issues
Meet performance targets, including call handling time, customer satisfaction, and issue resolution rates

Job Requirements:

The minimum qualification for this role is 12th Pass and 0 - 5 years of experience. You will be responsible for resolving customer complaints, offering relevant information, and escalating complex issues to the appropriate department when necessary. Candidates must be open to a 6 days working week during the rotational shift.

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 5 years of experience.

More about this Customer Support Associate job

Can freshers or experienced candidates apply for this Customer Support Associate role?
Ans : Candidates who have a 12th Pass and above qualification with 0-5 years of experience can apply for this Customer Support Associate role.
How much can you earn in this position?
Ans : You can earn between ₹13,000-₹15,000 per month in this Customer Support Associate position.
What shift and timings does this job follow?
Ans : This Customer Support Associate job follows a Rotational shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Hazratganj, Lucknow.
How many vacancies are there for this Customer Support Associate job?
Ans : There are 50 vacancies for this Customer Support Associate role.
Is this job open for all genders?
Ans : Yes, this Customer Support Associate job is open for both male and female candidates.
What work will you do in this role?
Ans : As a Customer Support Associate, you will work on skills like Domestic Calling, Query Resolution.
What is the job location for this position?
Ans : The job location for this Customer Support Associate position is Hazratganj, Lucknow.
Who is the right fit for this Customer Support Associate job?
Ans : A candidate having skills like Domestic Calling, Query Resolution with 0-5 years of experience is the right fit for this Customer Support Associate job.
What makes this Customer Support Associate job a good opportunity?
Ans : This Customer Support Associate job is a good opportunity as it offers a salary between ₹13,000-₹15,000 per month. This is a Full Time job and has 50 openings.

Candidates can call HR for more info.

Other Details

Incentives

No. Of Working Days

Benefits

Skills Required

Domestic Calling, Query Resolution, Customer Support, Domestic voice, Domestic Process, Good English Communication, Inbound process, Inbound customer support