Customer Support Associate (B2C)

Company: INFOSYS

Shift : Rotational Shift

Interview Mode: Virtual on G

Position: Customer Support Associate (B2C – International Voice)

Job Title: Customer Support Associate (B2C – International Voice)

Job Level: JL 2A

Requisition Code: 216426

Experience: 1+ Year of International Voice Process (B2C preferred)

Location: Bangalore,Electronic City

Key Responsibilities:

Handle inbound voice calls from international customers in a B2C (Business-to-Customer) setting.

Resolve customer queries efficiently while maintaining high customer satisfaction.

Ensure adherence to quality and compliance guidelines.

Record customer interactions in CRM systems accurately.

Eligibility Criteria:

Minimum 1 year of International Voice experience ( B2C process preferred).

Must have excellent communication skills.

SVAR Score: Minimum B2

CRT Score: Minimum 60%

Graduate in any discipline.

Skills Required:

Fluency in English with neutral or global accent.

Strong interpersonal and problem-solving skills.

Ability to work in a high-pressure environment and meet targets.

Proficiency in basic computer operations and MS Office tools.

• It is a Full Time Customer Support / TeleCaller job for candidates with 1 - 5 years of experience.

More about this Customer Support Associate (B2C) job

1. What is the eligibility criteria to apply for this Customer Support Associate (B2C) job?
   Ans: The candidate should be Graduate and above and above with 1 - 5 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹40000 - ₹40000 per month that depends on your interview. It's a Full Time job in Bangalore.
3. How many working days are there for this Customer Support Associate (B2C) job?
   Ans: This Customer Support Associate (B2C) job will have 6 working days.
4. Are there any charges applicable while applying or joining this Customer Support Associate (B2C) job?
   Ans: No, there is no fee applicable for applying this Customer Support Associate (B2C) job and during the employment with the company, i.e., INFOSYS.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Customer Support Associate (B2C) role?
   Ans: There is an immediate opening of 15 Customer Support Associate (B2C) at INFOSYS
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Customer Support Associate (B2C) job?
   Ans: This Customer Support Associate (B2C) job has Rotational Shift.