Customer Support Advisor

Associate Support Manager (Fraud Detection & Risk Intelligence) ApplyBoard simplifies the study abroad application process by connecting international students, international student advisors, and educational institutions on one personalized platform. For more than a decade, ApplyBoard's team members have been dedicated to breaking down barriers to international education, while thriving at a company that invests in their career growth. Our six core values guide us in our mission to educate the world, and are the foundation of our company culture. As an organization built on diversity, our team members are representative of the students we support. The Opportunity: ApplyBoard is seeking a highly analytical and investigative Associate Support Manager – Compliance to strengthen our fraud prevention and application integrity capabilities. This role will be responsible for identifying suspicious behaviors, building detection logic, and partnering with Product, Operations, and Support teams to prevent fraudulent applications across the student lifecycle. The ideal candidate combines investigative thinking, data analysis, and operational judgment to safeguard institutional trust and platform credibility at scale. You will play a critical role in protecting students, recruitment partners, and institutions by proactively detecting risk patterns and developing scalable compliance processes. What you will be doing everyday: Fraud Detection & Risk Analysis Investigate suspicious student applications, documents, and behavioral patterns across the application journey. Build and refine fraud detection models, rule sets, and risk indicators based on historical trends and emerging tactics. Identify high-risk recruitment partner behaviors and escalate potential integrity violations. Analyze datasets to detect anomalies in submissions, outcomes, and document authenticity. Operational Compliance & Case Management Review flagged cases and determine appropriate action (approval, rejection, escalation, or monitoring). Maintain clear audit trails and documentation for all compliance decisions. Ensure adherence to institutional policies, immigration regulations, and internal risk guidelines. Support complex cases including credibility concerns, document manipulation, and outcome discrepancies. Cross-Functional Collaboration Partner with Product and Data teams to improve automated risk scoring and detection workflows. Work with Support and Operations teams to implement preventive controls within daily processes. Provide actionable insights to leadership on emerging fraud trends and systemic risks. Assist Training teams in educating internal staff and partners on compliance best practices. Prevention & Continuous Improvement Develop proactive prevention strategies to reduce fraud at source rather than post-submission. Recommend platform safeguards, validations, and user-experience changes to reduce misuse. Create dashboards and reporting to track fraud rates, detection accuracy, and resolution outcomes. Continuously refine policies to balance customer experience with platform security. Required Qualifications: Bachelor’s degree in Business, Data Analytics, Criminology, Finance, or related field. 3–6 years experience in Compliance, Risk, Fraud Detection, Trust & Safety, or Investigations. Strong analytical thinking and ability to identify patterns within large datasets. Experience reviewing documents and identifying inconsistencies or manipulation indicators. Excellent judgment, attention to detail, and decision-making ability. Strong written and verbal communication skills for sensitive escalations. Preferred Qualifications Experience in EdTech, immigration, financial risk, KYC, or Trust & Safety operations. Exposure to fraud detection models, risk scoring, or behavioral analytics. Familiarity with CRM tools, ticketing systems, or data visualization dashboards. Experience working with international student application processes. Why Join ApplyBoard Direct impact on protecting global education ecosystem integrity. Opportunity to build scalable fraud prevention systems at a global platform. Work closely with Product, Data, and Operations leadership. Help shape the future of trust in international education mobility. About ApplyBoard ApplyBoard empowers students around the world to access international education. Our global team leverages cutting-edge technology to build innovative tools and share sector insights that support our network of international students and 1,500+ partner institutions. We've helped more than 1,300,000 students from over 180 countries with their study abroad journey so far, and we're just getting started. Ready to join us? We're grateful for your interest in joining the ApplyBoard team. However, only select applicants will be contacted for an interview. We may use artificial intelligence tools to support the hiring process, potentially while reviewing applications, analyzing resumes, or assessing applicant responses. These tools don't replace human judgment, and final hiring decisions are made by our team members. If you'd like more information about how your data is processed, please contact us. ApplyBoard welcomes applications from people with disabilities. Accommodations are available upon request for candidates in all aspects of the hiring and selection process. Experience Level Mid Level