Can freshers or experienced candidates apply for this Customer Success Associate role?

Candidates who have a 12th Pass and above qualification with 0-2 years of experience can apply for this Customer Success Associate role.

What salary is offered for this Customer Success Associate job?

The salary for this Customer Success Associate job ranges between ₹16,000-₹19,000 per month.

What shift and timings does this job follow?

This Customer Success Associate job follows a Rotational shift.

Do you need to visit the office for this job?

Yes, candidates need to visit the office and work from the location in Khajaguda, Hyderabad.

How many openings are available for this position?

There are 50 openings available for this position.

Is this job open for all genders?

Yes, this Customer Success Associate job is open for both male and female candidates.

What does the role of Customer Success Associate involve?

As a Customer Success Associate, your work will involve skills like Domestic Calling. This role is part of Customer Support / TeleCaller category.

Where is this job located?

This Customer Success Associate job is located in Khajaguda, Hyderabad.

What kind of candidate is ideal for this job?

A candidate with skills like Domestic Calling along with 0-2 years of experience is ideal for this Customer Success Associate job.

Why should you apply for this Customer Success Associate job?

This Customer Success Associate job offers a salary between ₹16,000-₹19,000 per month. This is a Full Time opportunity and has 50 openings available.

Customer Success Associate

16,000 - 19,000 /month

Vivifi India Finance Private Limited

Khajaguda, Hyderabad

0 - 2 years Experience in Customer Support / TeleCaller

50 Openings

Full Time

Skills Required

Domestic Calling

Job Highlights

Industry Type: BPO

Languages: Hindi

12th Pass and above

All genders

6 days working | Rotational Shift

Job Benefits: Insurance, PF

Job Description

Job Title: Customer Success Associate

Annual CTC: ₹2.50 LPA (16k take home approx) + ESI + PF+ Health Insurance

Work Location: Unit A, 9th Floor, MJR Magnifique, Khajaguda X Roads, Raidurgam, Prashant Hills, Hyderabad, Telangana 500104

Work Mode: Work from Office only.

Working Days: 6 days a week with 1 rotational weekly off.

Working Hours: 10 hours per day.

Brief Profile of Vivifi India Finance (P) Ltd

Vivifi India Finance (P) Ltd is a non-deposit taking Non-Banking Financial Institution based out of Hyderabad, TG. With a vision to offer innovative financial products to customers across the credit spectrum, Vivifi leverages technology and data science to offer credit products to the under-served and unserved.

For further information, you can visit our website www.vivifin.com

About the Role

We’re looking for fresh graduates who want to start their careers in the finance sector and enjoy customer-facing and operations-focused work. This role gives you practical exposure to customer communication, basic verification checks, and everyday business processes.

Responsibilities

Speaking with customers over phone calls to guide them through our processes, respond to queries, and ensure a smooth experience.
Following up with customers for pending documents, payments, or additional information.
Reviewing and verifying customer documents for accuracy and completeness before processing.
Recording and updating information correctly in internal systems.
Helping customers resolve simple issues and routing more complex cases to the right team.
Encouraging customers to complete their repayments on time and explaining payment options when required.
Reminding and nudging overdue customers to clear outstanding amounts in a polite and consistent manner.
Supporting customers in understanding our products and using them responsibly.
Coordinating with internal teams for updates, clarifications, or escalations.
Maintaining a professional, patient, and respectful tone during all interactions.

Who We’re Looking For

Fresh Graduates from any stream.
Strong communication skills in Hindi and English; knowing any additional regional language is an advantage.
Comfortable with phone-based roles and customer interaction.
Basic computer skills and attention to detail.
A positive attitude and willingness to learn.

Note: The final designation and the specific set of responsibilities will be shared upon selection. The duties and job designation will align with the role areas listed above.

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 2 years of experience.

More about this Customer Success Associate job

Can freshers or experienced candidates apply for this Customer Success Associate role?
Ans : Candidates who have a 12th Pass and above qualification with 0-2 years of experience can apply for this Customer Success Associate role.
What salary is offered for this Customer Success Associate job?
Ans : The salary for this Customer Success Associate job ranges between ₹16,000-₹19,000 per month.
What shift and timings does this job follow?
Ans : This Customer Success Associate job follows a Rotational shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Khajaguda, Hyderabad.
How many openings are available for this position?
Ans : There are 50 openings available for this position.
Is this job open for all genders?
Ans : Yes, this Customer Success Associate job is open for both male and female candidates.
What does the role of Customer Success Associate involve?
Ans : As a Customer Success Associate, your work will involve skills like Domestic Calling. This role is part of Customer Support / TeleCaller category.
Where is this job located?
Ans : This Customer Success Associate job is located in Khajaguda, Hyderabad.
What kind of candidate is ideal for this job?
Ans : A candidate with skills like Domestic Calling along with 0-2 years of experience is ideal for this Customer Success Associate job.
Why should you apply for this Customer Success Associate job?
Ans : This Customer Success Associate job offers a salary between ₹16,000-₹19,000 per month. This is a Full Time opportunity and has 50 openings available.