Customer Success Associate

Position: Customer Success Associate (Telecaller)

LOB: Health, Motor & Life Insurance

Work Mode: Work From Office

Location: Office No. 1501 & 1508, Nyati Enthral, Sr.no. 12/1A, Mundhwa-Kharadi Bypass, Kharadi South Main Road, Kharadi, Pune, Maharashtra – 411014

Headcount Requirement: 150

Key Responsibilities:

Make outbound calls to interested leads and advise them on suitable Health, Motor, and Life Insurance products.

Educate customers on policy benefits, features, and terms while resolving their queries effectively.

Achieve sales and customer satisfaction targets through proactive follow-ups and relationship building.

Maintain accurate records of customer interactions and update CRM systems accordingly.

Ensure high-quality communication standards with no MTI (Mother Tongue Influence) or RTI (Regional Tone Influence).

Collaborate with operations and client teams to ensure smooth process execution.

Required Skills & Competencies:

Excellent communication skills in English & Hindi (both verbal and written).

Strong customer handling ability with clarity in grammar and pronunciation.

Sales acumen with persuasive and convincing abilities.

Basic computer proficiency (MS Office, CRM usage).

Positive attitude, adaptability, and willingness to work in a dynamic environment.

Qualification & Experience:

Graduate in any field (mandatory).

Open to both freshers and experienced candidates.

Preferred: Experience in insurance/telesales/customer service.

Work Schedule & Compensation:

Shift: Rotational (Day shift till 8 PM for females; rotational shifts for males).

Working Days: 6 days/week.

Salary :

Fresher – up to ₹25,000 CTC

Experienced – up to ₹35,000 CTC (based on last drawn salary)

Interview Process:

HR Screening Round

Certification Test

Operations Round

• It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 5 years of experience.

More about this Customer Success Associate job

1. What is the eligibility criteria to apply for this Customer Success Associate job?
   Ans: The candidate should be Graduate and above and above with 0 - 5 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹20000 - ₹36000 per month + Incentives that depends on your interview. It's a Full Time job in Pune.
3. How many working days are there for this Customer Success Associate job?
   Ans: This Customer Success Associate job will have 6 working days.
4. Are there any charges applicable while applying or joining this Customer Success Associate job?
   Ans: No, there is no fee applicable for applying this Customer Success Associate job and during the employment with the company, i.e., Karizma Konnect.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Customer Success Associate role?
   Ans: There is an immediate opening of 50 Customer Success Associate at Karizma Konnect
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Customer Success Associate job?
   Ans: This Customer Success Associate job has Rotational Shift.