Customer Specialist

Not Disclosed

Ntt Data Global Delivery Services Limited

IMT Manesar, Gurgaon

2 - 6+ years Experience in Customer Support / TeleCaller

1 Opening

Full Time

Job Highlights

All Education levels

All genders

5 days working | Day Shift

Job Description

Customer Care Specialist The position requires a positive and customer friendly attitude. The successful candidate will demonstrate enthusiasm and a keen interest to learn and keep up to date with relevant new product releases and developments. You will have an ability to use acquired troubleshooting and technical skills in identifying root cause and resolution of issues, and will provide 2nd level support for Oracle Hospitality applications, with a focus in providing solutions and troubleshooting product defects. This team works closely with our Cloud Operations, Sustaining Engineering & Development teams. Provide 2nd line support globally for Oracle Hospitality customers and partners This includes (and isn't limited to): - OPERA V5 PMS (Property Management System) - OPERA CLOUD PMS (Property Management System) - R&A (Report & Analytics) - OHIP (Hospitality Integration Platform) - OPERA OXI (Exchange Interface) - OPERA OEDS (Electronic Distribution Suite, such as OWS, ADS, GDS, HTNG, Kiosk) Work very closely with other teams (L1, AMS, SE/Dev, CCSM) to deliver quality customer service • Keep up to date with new releases and new functionality Identify and report back root cause and resolution of major incidents to avoid recurring issues Adhere to Global L2 Support standards and processes Actively participate in building Oracle Knowledgebase Committed to the delivery of outstanding service to customers

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 2 - 6+ years Experience.

More about this Customer Specialist job

What are the eligibility criteria for this Customer Specialist job?
Ans : Candidates should have All Education levels with 2-7 years of experience for this Customer Specialist job offered by Ntt Data Global Delivery Services Limited in IMT Manesar, Gurgaon.
What salary is offered for this Customer Specialist job?
Ans : Salary details will be shared during the hiring process.
What shift and timings does this job follow?
Ans : This Customer Specialist job follows a Day shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in IMT Manesar, Gurgaon.
How many vacancies are there for this Customer Specialist job?
Ans : There is 1 vacancy for this Customer Specialist role.
Is this job open for all genders?
Ans : Yes, this Customer Specialist job is open for both male and female candidates.
What is the job location for this position?
Ans : The job location for this Customer Specialist position is IMT Manesar, Gurgaon.
What makes this Customer Specialist job a good opportunity?
Ans : The employer has not disclosed the salary for this role, but it is a Full Time opportunity with 1 opening.