Customer Services Inbound Process

17,000 - 18,000 /month

Globiva Services Private Limited

Somajiguda, Hyderabad

Freshers in Customer Support / TeleCaller

50 Openings

Full Time

Skills Required

International Calling

Job Highlights

Industry Type: BPO

Graduate and above

All genders

6 days working | Rotational Shift

Job Benefits: PF

Job Description

We are looking for a Customer Services Inbound Process to join our team at Globiva Services Private Limited. This role involves handling calls, providing exceptional customer support, and addressing queries and concerns related to BPO. The role offers ₹17000 - ₹18000 and a dynamic environment with opportunities for growth.

Key Responsibilities:

Handle customer calls in a professional and efficient manner
Address customer queries, concerns, and complaints with a problem-solving approach
Maintain accurate records of customer interactions and follow-ups
Provide timely and relevant information to customers to resolve their issues
Work collaboratively with other teams to escalate and resolve complex issues
Meet performance targets, including call handling time, customer satisfaction, and issue resolution rates

Job Requirements:

The minimum qualification for this role is Graduate and candidate must be a fresher. You will be responsible for resolving customer complaints, offering relevant information, and escalating complex issues to the appropriate department when necessary. Candidates must be open to a 6 days working week during the rotational shift.

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with Freshers.

More about this Customer Services Inbound Process job

Can freshers or experienced candidates apply for this Customer Services Inbound Process role?
Ans : Candidates who have a Graduate and above qualification can apply for this Customer Services Inbound Process role.
What is the salary and job type for this role?
Ans : The salary for this Customer Services Inbound Process job ranges between ₹17,000-₹18,000 per month. This is a Full Time job.
What shift and timings does this job follow?
Ans : This Customer Services Inbound Process job follows a Rotational shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Somajiguda, Hyderabad.
How many openings are available for this position?
Ans : There are 50 openings available for this position.
Is this job open for all genders?
Ans : Yes, this Customer Services Inbound Process job is open for both male and female candidates.
What are the key responsibilities of this Customer Services Inbound Process job?
Ans : As a Customer Services Inbound Process, key responsibilities include skills like International Calling. This role is part of Customer Support / TeleCaller category.
Where is this job located?
Ans : This Customer Services Inbound Process job is located in Somajiguda, Hyderabad.
What kind of candidate is ideal for this job?
Ans : A candidate with skills like International Calling along is ideal for this Customer Services Inbound Process job.
Why should you apply for this Customer Services Inbound Process job?
Ans : This Customer Services Inbound Process job offers a salary between ₹17,000-₹18,000 per month. This is a Full Time opportunity and has 50 openings available.