Customer Service Team Member

Not Disclosed

Kotak Mahindra Bank Limited

Netaji Subhash Place, Delhi

0 - 6+ years Experience in Customer Support / TeleCaller

1 Opening

Full Time

Job Highlights

All Education levels

All genders

5 days working | Day Shift

Job Description

Team Member - Customer Service-Product-Support-Service - Non Branch Banking Function: RA-Support-Customer Service Grade: M1-M3 Role: Team Member- Customer Service Job Description Job Role: • Customer Service Officers to address requests/complaints received from clients for all for Retail Asset Products (Eg: Home loan / LAP/Personal Loan/Business Loan). •Address all Service Request /Complaints and ensure all requests/complaints are closed within TAT •Quality of Service Request and Resolution as given to customers. Job requirements: •Some experience in Customer Service would be an added advantage •Believes in team work •Taking ownership of customer issues and taking them to end to end resolution •Apply best practices and focus on areas of improvement •Focused towards achievement of own KRAs •Building rapport and coordinating with internal stakeholders and ensuring customer requests are addressed on time. •Proficiency in WORD and EXCEL/PPT preferred

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 6+ years Experience.

More about this Customer Service Team Member job

Can freshers or experienced candidates apply for this Customer Service Team Member role?
Ans : Candidates who have All Education levels with 0-7 years of experience can apply for this Customer Service Team Member role.
What salary is offered for this Customer Service Team Member job?
Ans : Salary details will be shared during the hiring process.
What shift and timings does this job follow?
Ans : This Customer Service Team Member job follows a Day shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Netaji Subhash Place, Delhi.
How many openings are available for this position?
Ans : There is 1 opening available for this position.
Is this job open for all genders?
Ans : Yes, this Customer Service Team Member job is open for both male and female candidates.
Where is this job located?
Ans : This Customer Service Team Member job is located in Netaji Subhash Place, Delhi.
Why should you apply for this Customer Service Team Member job?
Ans : The employer has not disclosed the salary for this role, but it is a Full Time opportunity with 1 opening available.