Customer Service Specialist

18,000 - 27,000 /month

Fnp E Retail Private Limited

Sector 44 Gurgaon, Gurgaon

0 - 2 years Experience in Customer Support / TeleCaller

25 Openings

Full Time

Skills Required

Domestic Calling

International Calling

Query Resolution

Job Highlights

Industry Type: BPO

12th Pass and above

All genders

6 days working | Rotational Shift

Job Benefits: Medical Benefits

Job Description

We are looking for a Customer Service Specialist to join our team to handle customer calls, provide exceptional customer support and resolve queries related to BPO. The role offers an attractive in-hand salary of ₹18,000 - ₹27,000 and opportunities for growth.

Key Responsibilities:

Handle customer calls professionally and efficiently.
Address customer queries, resolve concerns and manage complaints.
Keep records of customer interactions and follow up when required.
Provide customers with accurate information to help resolve their issues.
Meet performance targets and work with other departments to manage complex issues.

Job Requirements:

The minimum qualification for this role is 12th Pass and 0 - 2 years of experience. You will be responsible for addressing customer queries, solving complaints and escalating complex issues when necessary. The candidate should be comfortable with 6 days working or 5.5 days working during the Rotational shift.

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 2 years of experience.

More about this Customer Service Specialist job

What skills and experience do you need for this Customer Service Specialist job?
Ans : To apply for this Customer Service Specialist job, candidates should have skills like Domestic Calling, International Calling, Query Resolution along with 0-2 years of experience.
What salary is offered for this Customer Service Specialist job?
Ans : The salary for this Customer Service Specialist job ranges between ₹18,000-₹27,000 per month.
What shift and timings does this job follow?
Ans : This Customer Service Specialist job follows a Rotational shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Sector 44 Gurgaon, Gurgaon.
How many openings are available for this position?
Ans : There are 25 openings available for this position.
Is this job open for all genders?
Ans : Yes, this Customer Service Specialist job is open for both male and female candidates.
What does the role of Customer Service Specialist involve?
Ans : As a Customer Service Specialist, your work will involve skills like Domestic Calling, International Calling, Query Resolution. This role is part of Customer Support / TeleCaller category.
Where is this job located?
Ans : This Customer Service Specialist job is located in Sector 44 Gurgaon, Gurgaon.
What kind of candidate is ideal for this job?
Ans : A candidate with skills like Domestic Calling, International Calling, Query Resolution along with 0-2 years of experience is ideal for this Customer Service Specialist job.
Why should you apply for this Customer Service Specialist job?
Ans : This Customer Service Specialist job offers a salary between ₹18,000-₹27,000 per month. This is a Full Time opportunity and has 25 openings available.