Customer Service Officer

20,000 - 30,000 /month

Lordi Systems Staffing Solutions Private Limited

Porur, Chennai

6 - 12 months Experience in Customer Support / TeleCaller

50 Openings

Full Time

Skills Required

Non-voice/Chat Process

Computer Knowledge

Job Highlights

Industry Type: Loan/ Credit Card

12th Pass and above

All genders

6 days working | Day Shift

Job Benefits: Insurance, PF, Medical Benefits

Job Description

We are looking for a Customer Service Officer to join our team. This role involves handling calls, providing exceptional customer support, and addressing queries and concerns related to Loan/ Credit Card. The role offers ₹20000 - ₹30000 and a dynamic environment with opportunities for growth.

Key Responsibilities:

Handle customer calls in a professional and efficient manner
Address customer queries, concerns, and complaints with a problem-solving approach
Maintain accurate records of customer interactions and follow-ups
Provide timely and relevant information to customers to resolve their issues
Work collaboratively with other teams to escalate and resolve complex issues
Meet performance targets, including call handling time, customer satisfaction, and issue resolution rates

Job Requirements:

The minimum qualification for this role is 12th Pass and 0.5 - 1 years of experience. You will be responsible for resolving customer complaints, offering relevant information, and escalating complex issues to the appropriate department when necessary. Candidates must be open to a 6 days working week during the day shift.

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 6 months - 1 years of experience.

More about this Customer Service Officer job

What qualifications and experience are required for this Customer Service Officer position?
Ans : Candidates should have a 12th Pass and above qualification with 1-1 years of experience and skills like Non-voice/Chat Process, Computer Knowledge.
What is the salary and job type for this role?
Ans : The salary for this Customer Service Officer job ranges between ₹20,000-₹30,000 per month. This is a Full Time job.
What shift and timings does this job follow?
Ans : This Customer Service Officer job follows a Day shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Porur, Chennai.
How many vacancies are there for this Customer Service Officer job?
Ans : There are 50 vacancies for this Customer Service Officer role.
Is this job open for all genders?
Ans : Yes, this Customer Service Officer job is open for both male and female candidates.
What are the key responsibilities of this Customer Service Officer job?
Ans : As a Customer Service Officer, key responsibilities include skills like Non-voice/Chat Process, Computer Knowledge. This role is part of Customer Support / TeleCaller category.
What is the job location for this position?
Ans : The job location for this Customer Service Officer position is Porur, Chennai.
Who is the right fit for this Customer Service Officer job?
Ans : A candidate having skills like Non-voice/Chat Process, Computer Knowledge with 1-1 years of experience is the right fit for this Customer Service Officer job.
What makes this Customer Service Officer job a good opportunity?
Ans : This Customer Service Officer job is a good opportunity as it offers a salary between ₹20,000-₹30,000 per month. This is a Full Time job and has 50 openings.