Customer Service Officer - MF HR Dream Goals Position : Customer Support Officer- MFI S.NO. DESIRED RESULT WEIGHTAGE KEY PERFORMANCE INDICATOR Annexure 1 Cash Management - Accounting of Cash and Banking the Cash 30% Risk and Ops Report Annexure 1 2 File despatch as per timelines (PRDD) 15% Ops Report Annexure 2 3 NACH Rejected Cash collections to be less than 10% of billing 10% Risk Report Annexure 3 4 Disbursement Management (XMS upload and query resolution) 5% Risk Report Annexure 4 5 FTR to be achieved as per matrix 5% Ops Report Annexure 5 6 Repayment reminder call for Retail customers 5% Branch Report Annexure 6 7 On-time closure of DCS summary and maintenance of Key Management Register 10% CPC Reports / MIS Annexure 7 8 Post despatch file quality FTR to be achieved as per matrix 10% FTR matrix Annexure 8 9 Management Retail stationery by indenting to OPS on need basis 5% Stationery management Annexure 9 10 Self Development 5% Training Mandays Annexure 10
Other Details
It is a Full Time Customer Support / TeleCaller job for candidates with 1 - 4 years of experience.
More about this Customer Service Officer job
Who is eligible to apply for this Customer Service Officer job at Equitas Small Finance Bank?
Ans : Candidates should have All Education levels for this Customer Service Officer job offered by Equitas Small Finance Bank.
How much can you earn in this position?
Ans : Salary details will be shared during the hiring process.
What shift and timings does this job follow?
Ans : This Customer Service Officer job follows a Day shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Baramati, Pune.
How many vacancies are there for this Customer Service Officer job?
Ans : There is 1 vacancy for this Customer Service Officer role.
Is this job open for all genders?
Ans : Yes, this Customer Service Officer job is open for both male and female candidates.
What is the job location for this position?
Ans : The job location for this Customer Service Officer position is Baramati, Pune.
What makes this Customer Service Officer job a good opportunity?
Ans : The employer has not disclosed the salary for this role, but it is a Full Time opportunity with 1 opening.
A Naukri Group company
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Equitas Small Finance Bank
Baramati, Pune
1 - 4 years Experience in Customer Support / TeleCaller
Full Time
