Customer Service Manager-SUPPORT SERVICES-Customer Service Support Services-Customer Service - Customer Service Manager - Quality Analyst KMPL–Grade M3 –Location-Mumbai Job Role: Monitoring and Evaluation: Regularly monitor emails and calls to evaluate performance and identify areas for improvement. Process Improvement: Implement process improvements to enhance the efficiency and effectiveness of communication channels. Customer Feedback Analysis: Analyse customer feedback to identify trends and areas for improvement in communication strategies. Reporting and Documentation: Prepare regular reports on communication quality metrics and present findings to National Head Customer Service. Required Skills and Qualifications: Experience: 5 years+ as a Quality Analyst preferably Service quality, Prior Experience of Customer Service in Retail Assets. Skills: Strong analytical and problem-solving skills. Excellent communication and interpersonal skills. Proficiency in quality management systems and tools. Knowledge of regulatory requirements related to loan products Knowledge of system understanding and should have a proficiency in South Indian Languages.
Other Details
It is a Full Time Customer Support / TeleCaller job for candidates with 5 - 6+ years Experience.
More about this Customer Service Manager - Quality Analyst job
Who is eligible to apply for this Customer Service Manager - Quality Analyst job at Kotak Mahindra Bank Limited?
Ans : Candidates should have All Education levels for this Customer Service Manager - Quality Analyst job offered by Kotak Mahindra Bank Limited.
How much can you earn in this position?
Ans : Salary details will be shared during the hiring process.
What shift and timings does this job follow?
Ans : This Customer Service Manager - Quality Analyst job follows a Day shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Suraram, Hyderabad.
How many vacancies are there for this Customer Service Manager - Quality Analyst job?
Ans : There is 1 vacancy for this Customer Service Manager - Quality Analyst role.
Is this job open for all genders?
Ans : Yes, this Customer Service Manager - Quality Analyst job is open for both male and female candidates.
What is the job location for this position?
Ans : The job location for this Customer Service Manager - Quality Analyst position is Suraram, Hyderabad.
What makes this Customer Service Manager - Quality Analyst job a good opportunity?
Ans : The employer has not disclosed the salary for this role, but it is a Full Time opportunity with 1 opening.
A Naukri Group company
LoginHire Local Staff
Not Disclosed
Kotak Mahindra Bank Limited
Suraram, Hyderabad
5 - 6+ years Experience in Customer Support / TeleCaller
Full Time
