Customer Service Manager-WBG OPERATIONS (OPS)-Customer Service Desk - Manage and oversee customer service operations within the WBG Operations Customer Service Desk. - Ensure high-quality service delivery and effective handling of customer queries and issues. - Coordinate with various teams to streamline customer support processes and improve customer satisfaction. - Lead and mentor customer service staff to achieve operational goals. - Monitor performance metrics and implement improvements where necessary. - Handle escalations and complex customer service challenges. - Maintain documentation and reporting related to customer service activities. - Collaborate with stakeholders to align customer service strategies with business objectives.
Other Details
It is a Full Time Customer Support / TeleCaller job for candidates with 1 - 6+ years Experience.
More about this Customer Service Manager job
What are the eligibility criteria for this Customer Service Manager job?
Ans : Candidates should have All Education levels with 1-7 years of experience for this Customer Service Manager job offered by Kotak Mahindra Bank Limited in Sanaswadi, Pune.
What salary is offered for this Customer Service Manager job?
Ans : Salary details will be shared during the hiring process.
What shift and timings does this job follow?
Ans : This Customer Service Manager job follows a Day shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Sanaswadi, Pune.
How many openings are available for this position?
Ans : There is 1 opening available for this position.
Is this job open for all genders?
Ans : Yes, this Customer Service Manager job is open for both male and female candidates.
Where is this job located?
Ans : This Customer Service Manager job is located in Sanaswadi, Pune.
Why should you apply for this Customer Service Manager job?
Ans : The employer has not disclosed the salary for this role, but it is a Full Time opportunity with 1 opening available.
A Naukri Group company
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Kotak Mahindra Bank Limited
Sanaswadi, Pune
1 - 6+ years Experience in Customer Support / TeleCaller
Full Time
