Customer Service Manager_WBG Operations (Ops)-Customer Service Desk_Pune - Manage and oversee customer service operations to ensure high-quality support. - Lead the customer service desk team to handle queries and resolve issues efficiently. - Coordinate with various departments to improve customer satisfaction and operational workflows. - Monitor performance metrics and implement improvements for service delivery. - Ensure adherence to company policies and customer service standards. - Facilitate communication between customers and internal teams. - Drive initiatives to enhance customer experience and retention. - Handle escalations and complex customer issues with professionalism. - Support training and development of customer service staff. - Maintain a positive and productive work environment within the customer service department.
Other Details
It is a Full Time Customer Support / TeleCaller job for candidates with 1 - 6+ years Experience.
More about this Customer Service Manager job
What are the eligibility criteria for this Customer Service Manager job?
Ans : Candidates should have All Education levels with 1-7 years of experience for this Customer Service Manager job offered by Kotak Mahindra Bank Limited in Fursungi Gaon, Pune.
What salary is offered for this Customer Service Manager job?
Ans : Salary details will be shared during the hiring process.
What shift and timings does this job follow?
Ans : This Customer Service Manager job follows a Day shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Fursungi Gaon, Pune.
How many vacancies are there for this Customer Service Manager job?
Ans : There is 1 vacancy for this Customer Service Manager role.
Is this job open for all genders?
Ans : Yes, this Customer Service Manager job is open for both male and female candidates.
What is the job location for this position?
Ans : The job location for this Customer Service Manager position is Fursungi Gaon, Pune.
What makes this Customer Service Manager job a good opportunity?
Ans : The employer has not disclosed the salary for this role, but it is a Full Time opportunity with 1 opening.
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Kotak Mahindra Bank Limited
Fursungi Gaon, Pune
1 - 6+ years Experience in Customer Support / TeleCaller
Full Time
