ЁЯУв Customer Service Associate тАУ International Voice Process
ЁЯУН Location: Hinjewadi, Pune
ЁЯЧгя╕П Process: US Telecom тАУ International Voice
ЁЯТ╝ Role: Customer Service Associate (Semi-Technical Process)
Roles & Responsibilities
- Handle inbound calls from US customers and provide effective solutions.
- Understand customer concerns and resolve queries professionally.
- Provide technical and telecom-related assistance as per process guidelines.
- Maintain excellent customer service and communication standards.
- Document customer interactions accurately in the system.
- Meet quality, productivity, and customer satisfaction targets.
Eligibility
- HSC / Any Graduate
- Minimum 12 months of International Voice Process experience is mandatory
- Excellent English communication and customer-handling skills
- Willingness to work in rotational shifts, including night shifts
Salary
- 12тАУ17 months experience: тВ╣4.46 LPA
- 18 months & above: тВ╣4.92 LPA
Benefits
- 5-day working week
- Performance incentives
- Two-way cab facility
- Career growth opportunities