Customer Service Executive

This role is suitable for candidates who can act as a communication bridge between customers and the civil project execution team.

Location: Pune
Experience: 0–3 Years
Qualification: Any Graduate / Diploma Holder
Industry: Civil Construction / Infrastructure / PEB Projects

Job Responsibilities:

• Handle inbound and outbound customer calls professionally.

• Coordinate with clients regarding project updates, service requests, and inquiries.

• Follow up with customers for documentation, approvals, and project-related information.

• Maintain customer records and update CRM/Excel databases.

• Resolve customer complaints and escalate issues to the concerned departments.

• Coordinate with site engineers, project teams, and vendors for timely communication.

• Generate daily call reports and customer feedback reports.

• Ensure high customer satisfaction through prompt responses and effective communication.

Required Skills:

• Good communication skills in English, Hindi, and Marathi.

• Strong telephone etiquette and customer handling skills.

• Basic knowledge of MS Excel, Word, and email communication.

• Ability to coordinate with multiple stakeholders.

• Problem-solving and follow-up skills.

• Prior experience in customer service, telecalling, or construction-related coordination will be preferred.

Preferred Candidate:

• Freshers with excellent communication skills can apply.

• Candidates from civil, construction, real estate, or infrastructure backgrounds will be an added advantage.

Designation: Customer Service Executive / Customer Support Executive
Employment Type: Full-Time

• It is a Full Time Customer Support / TeleCaller job for candidates with 6 months - 1 years of experience.