Customer Service Executive

                                                          Customer Service Executive (CSE)
Department: Customer Service
Reports To: Team leader
Employment Type: Full-time

Position Overview

In this role, you will serve as the primary point of contact for our customers, addressing inquiries, resolving issues, and ensuring a positive experience with our products and services.

Key Responsibilities

      Customer Interaction:

o    Respond promptly and professionally to customer inquiries via phone, email, chat, and social media.

o    Provide accurate information regarding products, services, policies, and promotions.

o    Assist customers in placing orders, processing returns, and managing their accounts.

·         Issue Resolution:

o    Identify and resolve customer complaints or concerns efficiently and empathetically.

o    Escalate complex issues to appropriate departments or supervisors when necessary.

o    Follow up with customers to ensure issues are resolved to their satisfaction.

·         Record Keeping:

o    Maintain detailed records of customer interactions, transactions, and feedback in the CRM system.

o    Document and track recurring issues to identify areas for process improvement.

·         Collaboration:

o    Work closely with other departments, such as Sales, Technical Support, and Logistics, to address customer needs and ensure timely resolution of issues.

o    Share customer feedback with relevant teams to contribute to product and service enhancements.

·         Continuous Improvement:

o    Stay updated on product knowledge, company policies, and industry trends to provide accurate and relevant information to customers.

o    Participate in training sessions and workshops to enhance customer service skills.

                Any other work assigned by the management or the immediate reporting person as required

Qualifications

·         Education:

o    High school diploma or equivalent; Bachelor's degree preferred.

·         Experience:

o    Previous experience in customer service or a related field is advantageous.

o    Familiarity with CRM software and Microsoft Office Suite.

·         Skills:

o    Excellent verbal and written communication skills.

o    Strong problem-solving abilities and attention to detail.

o    Ability to handle high-pressure situations with professionalism.

o    Empathy and patience when dealing with customers.

• It is a Full Time Customer Support / TeleCaller job for candidates with 1 - 3 years of experience.

More about this Customer Service Executive job

1. What is the eligibility criteria to apply for this Customer Service Executive job?
   Ans: The candidate should be Graduate and above and above with 1 - 3 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹15000 - ₹18000 per month that depends on your interview. It's a Full Time job in Hyderabad.
3. How many working days are there for this Customer Service Executive job?
   Ans: This Customer Service Executive job will have 6 working days.
4. Are there any charges applicable while applying or joining this Customer Service Executive job?
   Ans: No, there is no fee applicable for applying this Customer Service Executive job and during the employment with the company, i.e., GOLDSIKKA LIMITED.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Customer Service Executive role?
   Ans: There is an immediate opening of 5 Customer Service Executive at GOLDSIKKA LIMITED
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Customer Service Executive job?
   Ans: This Customer Service Executive job has Day Shift.