A Naukri Group company
Login చేయండిHire Local Staff
A Naukri Group companyLogin చేయండిHire Local Staff
12,000 - 16,000 /month
Aurovisglobal Private Limited
Vijay Nagar, Indore
0 - 1 years Experience in Customer Support / TeleCaller
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Customer support executive JD
Here is a professional Customer Support Executive – Job Description (JD) suitable for a company job posting or HR recruitment.
Job Description: Customer Support Executive
Job Title: Customer Support Executive Department: Customer Support / Customer Service Experience: 0–2 Years (Freshers can apply) Employment Type: Full-Time
Job Summary
We are looking for a customer-focused and enthusiastic Customer Support Executive to handle customer queries, resolve complaints, and provide excellent customer service. The candidate will be responsible for maintaining customer satisfaction through effective communication, problem-solving, and timely resolution of issues.
Key Responsibilities
Handle customer inquiries through phone calls, emails, chat, and other communication channels.
Respond to customer queries professionally and provide accurate information.
Resolve customer complaints and issues within the defined turnaround time (TAT).
Maintain customer records and update information in CRM systems.
Follow up with customers to ensure satisfactory resolution of their concerns.
Coordinate with internal departments to resolve customer-related issues.
Maintain a positive and professional relationship with customers.
Achieve daily, weekly, and monthly performance targets.
Collect customer feedback and identify opportunities to improve service quality.
Ensure compliance with company policies and customer service standards.
