Customer Service Associate

We are looking for Customer service associate to join our team ISON. This role involves handling calls, providing exceptional customer support, and addressing queries and concerns related to Industry.

Key Responsibilities:
1. Handle requests by responding to customers' requests for information, assistance, or services
2. Manage inbound and outbound calls by effectively handling incoming and outgoing customer interactions while ensuring clear communication and issue resolution
3. Provide product or service information by offering detailed insights about products and services including features, benefits, and troubleshooting tips
4. Respond to customer inquiries and handle requests via phone calls
5. Manage customer complaints and provide timely solutions
6. Deliver excellent customer service through effective communication

Shift timing:
For females: Any 9-hour shift from 6:00 AM to 8:00 PM (including one hour break)
For males: Any 9-hour shift from 12:00 PM to 6:00 AM. (including one hour break)

Other requirements

1. Computer skills: Should be able to navigate a computer with basic computer handling skills

2. Minimum qualification: 12th or diploma or 10th plus two years of ITI

3. Typing speed: 20 WPM with 80% accuracy

4. Age limit: Minimum 18 years to 35 years

Salary

Annual CTC: ₹ 2,00,000 - 2,50,000 /year

• It is a Full Time Customer Support / TeleCaller job for candidates with Freshers.

More about this Customer Service Associate job

1. What is the eligibility criteria to apply for this Customer Service Associate job?
   Ans: The candidate should be 12th Pass and above and above with Freshers of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹18000 - ₹19000 per month that depends on your interview. It's a Full Time job in Vadodara.
3. How many working days are there for this Customer Service Associate job?
   Ans: This Customer Service Associate job will have 6 working days.
4. Are there any charges applicable while applying or joining this Customer Service Associate job?
   Ans: No, there is no fee applicable for applying this Customer Service Associate job and during the employment with the company, i.e., Ison.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Customer Service Associate role?
   Ans: There is an immediate opening of 50 Customer Service Associate at Ison
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Customer Service Associate job?
   Ans: This Customer Service Associate job has Rotational Shift.