Customer Sales Executive

Urgent Hiring

Job Title: Customer Support & Sales Executive
Department: Customer Support / Sales
Job Type: Full-Time
Experience Required: 0–3 Years

Job Summary

We are looking for a dynamic and customer-focused Customer Support & Sales Executive to join our team. The ideal candidate will be responsible for handling customer inquiries, resolving concerns, and converting leads into sales. The candidate should possess excellent communication skills, a customer-centric approach, and the ability to achieve sales targets while delivering exceptional service.

Key Responsibilities

Customer Support

• Handle customer inquiries via phone, email, WhatsApp, chat, and social media.

• Resolve customer complaints and provide prompt, accurate solutions.

• Follow up with customers to ensure complete issue resolution and customer satisfaction.

• Maintain detailed records of customer interactions in the CRM system.

• Coordinate with internal departments to resolve customer issues efficiently.

• Ensure a positive customer experience at every touchpoint.

Sales

• Contact potential and existing customers to explain products and services.

• Convert inbound and outbound leads into successful sales.

• Identify customer needs and recommend suitable solutions.

• Achieve individual sales targets and contribute to team goals.

• Prepare quotations, follow up on leads, and close sales.

• Build and maintain strong customer relationships for repeat business.

• Upsell and cross-sell products or services whenever appropriate.

Reporting & Coordination

• Update CRM with customer interactions and sales activities.

• Prepare daily, weekly, and monthly reports on sales performance and customer support metrics.

• Collaborate with the marketing and operations teams to improve customer experience.

• Stay updated on product knowledge, company policies, and industry trends.

Required Skills

• Excellent verbal and written communication skills in English and Hindi.

• Strong customer service and interpersonal skills.

• Proven sales and negotiation abilities.

• Ability to handle customer objections professionally.

• Basic knowledge of CRM software and Microsoft Office (Excel, Word).

• Strong problem-solving and multitasking skills.

• Ability to work in a target-driven environment.

• 0–3 years of experience in customer support, telecalling, inside sales, customer service, or sales.

• Experience in BPO, e-commerce, or digital marketing companies will be an added advantage.

Key Performance Indicators (KPIs)

• Customer Satisfaction (CSAT) Score.

• Response and resolution time.

• Lead conversion rate.

• Monthly sales target achievement.

• Customer retention and repeat business.

• CRM data accuracy and follow-up completion.

What We Offer

• Competitive salary package.

• Attractive performance incentives.

• Career growth and learning opportunities.

• Friendly and supportive work environment.

• Employee recognition and rewards.

Preferred Candidate Profile

• Positive attitude with a customer-first mindset.

• Strong persuasion and relationship-building skills.

• Self-motivated and target-oriented.

• Ability to work under pressure and manage multiple tasks effectively.

• Immediate joiners will be preferred.

• It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 3 years of experience.