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Customer Relationship Manager

salary 15,000 - 18,000 /month
company-logo
job companyShri Balaji Incense Industries
job location Janla, Bhubaneswar
job experience2 - 5 years Experience in Customer Support / TeleCaller
2 Openings
full_time Full Time

Skills Required

Computer Knowledge
Domestic Calling
Query Resolution

Job Highlights

sales
Industry Type: FMCG
sales
Languages: Hindi, Telugu
qualification
Graduate and above
gender
Females Only
jobShift
6 days working | Day Shift
star
Job Benefits: Meal, PF
star
PAN Card, Aadhar Card

Job Description

We are looking for a Customer Relationship Manager to join our team at Shri Balaji Incense Industries. This role involves handling calls, providing exceptional customer support, and addressing queries and concerns related to FMCG. The role offers ₹15,000 - ₹18,000 and a dynamic environment with opportunities for growth.

Key Responsibilities:



  • Handle customer calls in a professional and efficient manner

  • Address customer queries, concerns, and complaints with a problem-solving approach

  • Maintain accurate records of customer interactions and follow-ups

  • Provide timely and relevant information to customers to resolve their issues

  • Work collaboratively with other teams to escalate and resolve complex issues

  • Meet performance targets, including call handling time, customer satisfaction, and issue resolution rates



Job Requirements:


The minimum qualification for this role is Graduate and 2 - 5 years of experience. You will be responsible for resolving customer complaints, offering relevant information, and escalating complex issues to the appropriate department when necessary. Candidates must be open to a 6 days working week during the Day shift.

Other Details

  • It is a Full Time Customer Support / TeleCaller job for candidates with 2 - 5 years of experience.

More about this Customer Relationship Manager job

  1. What skills and experience do you need for this Customer Relationship Manager job?
    Ans : To apply for this Customer Relationship Manager job, candidates should have skills like Computer Knowledge, Domestic Calling, Query Resolution along with 2-5 years of experience.
  2. How much can you earn in this position?
    Ans : You can earn between ₹15,000-₹18,000 per month in this Customer Relationship Manager position.
  3. What shift and timings does this job follow?
    Ans : This Customer Relationship Manager job follows a Day shift.
  4. Do you need to visit the office for this job?
    Ans : Yes, candidates need to visit the office and work from the location in Janla, Bhubaneswar.
  5. How many vacancies are there for this Customer Relationship Manager job?
    Ans : There are 2 vacancies for this Customer Relationship Manager role.
  6. Which candidates are eligible to apply?
    Ans : Candidates with a Graduate and above qualification and 2-5 years of experience are eligible to apply for this Customer Relationship Manager role. Only female candidates are eligible.
  7. What work will you do in this role?
    Ans : As a Customer Relationship Manager, you will work on skills like Computer Knowledge, Domestic Calling, Query Resolution.
  8. What is the job location for this position?
    Ans : The job location for this Customer Relationship Manager position is Janla, Bhubaneswar.
  9. Who is the right fit for this Customer Relationship Manager job?
    Ans : A candidate having skills like Computer Knowledge, Domestic Calling, Query Resolution with 2-5 years of experience is the right fit for this Customer Relationship Manager job.
  10. What makes this Customer Relationship Manager job a good opportunity?
    Ans : This Customer Relationship Manager job is a good opportunity as it offers a salary between ₹15,000-₹18,000 per month. This is a Full Time job and has 2 openings.
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Other Details

Incentives

No

No. Of Working Days

6

Benefits

PF, Meal

Skills Required

Computer Knowledge, Domestic Calling, Query Resolution, customer calling

Shift

Day

Contract Job

No

Salary

₹ 15000 - ₹ 18000

Regional Languages

Hindi, Telugu

Contact Person

Priyanka Patnaik
Posted 16 hours ago
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