Customer Relationship Manager

• Customer Data Management:

  Manage and optimize CRM systems to ensure data accuracy and effective customer segmentation. 

• Campaign Development:

  Design and execute CRM campaigns for customer engagement, loyalty, and retention, potentially across various channels like email and social media. 

• Sales & Marketing Collaboration:

  Work closely with sales and marketing teams to ensure a unified strategy and provide customer insights. 

• Post-Sales Support:

  Coordinate after-sales follow-up, ensuring customer satisfaction with vehicle delivery, features, and warranty details. 

• Customer Experience:

  Develop customer journey maps and implement strategies to enhance the overall customer experience. 

• Performance Monitoring:

  Monitor and report on the effectiveness of CRM campaigns and customer satisfaction, identifying areas for improvement. 

• Product & Market Knowledge:

  Maintain in-depth knowledge of automotive products and stay updated on market trends to better serve customers. 

Key Skills & Qualifications

• CRM Software Proficiency:

  Expertise in managing and leveraging CRM platforms like Salesforce. 

• Analytical Skills:

  Ability to analyze customer data to identify trends, segment customers, and develop targeted strategies. 

• Communication & Interpersonal Skills:

  Strong abilities to interact with customers and internal teams, build relationships, and provide support. 

• Customer Focus:

  A strong commitment to ensuring customer satisfaction and building long-term loyalty. 

• Collaboration:

  Ability to work effectively with sales, marketing, and service departments to achieve common goals. 

• Automotive Industry Knowledge:

  Familiarity with automotive products, sales processes, and post-sales support requirements. 

• It is a Full Time Customer Support / TeleCaller job for candidates with 2 - 4 years of experience.

More about this Customer Relationship Manager job

1. What is the eligibility criteria to apply for this Customer Relationship Manager job?
   Ans: The candidate should be Graduate and above and above with 2 - 4 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹15000 - ₹20000 per month that depends on your interview. It's a Full Time job in Varanasi.
3. How many working days are there for this Customer Relationship Manager job?
   Ans: This Customer Relationship Manager job will have 6 working days.
4. Are there any charges applicable while applying or joining this Customer Relationship Manager job?
   Ans: No, there is no fee applicable for applying this Customer Relationship Manager job and during the employment with the company, i.e., Shree Hr Services.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Customer Relationship Manager role?
   Ans: There is an immediate opening of 2 Customer Relationship Manager at Shree Hr Services
7. Who can apply for this job?
   Ans: Only Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Customer Relationship Manager job?
   Ans: This Customer Relationship Manager job has Day Shift.