Customer Relationship Manager

• Job Description: Senior Relationship Manager

  Position Title: Senior Relationship Manager
  Location: Mallapuram - Tirur or Kottakkal.
  Department: Audience Measurement
  Reporting To: Area Manager
  Nature of Work: Full Time

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  Job Purpose / Summary

  The Senior Relationship Manager works closely with internal and external teams to ensure smooth operations within the assigned district. The role is responsible for managing KPIs, driving team performance, and ensuring the timely and efficient delivery of projects and client requirements.

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  Minimum Requirements

  Education:

  • Diploma or any Bachelor’s degree or Postgraduate degree

  Experience:

  • Freshers or Minimum 1+ years of relevant experience in managing teams, client relations, and project execution ( Field jobs only)

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  Key Skills & Competencies

  • Strong leadership and people management skills

  • Excellent written, verbal, and analytical communication skills

  • Solid organizational skills with attention to detail and ability to multitask

  • Conflict resolution and problem-solving abilities

  • Strategic, big-picture thinking with execution focus

  • Ability to perform under pressure and tight deadlines

  • Self-motivated and proactive with strong time management skills

  • Proficiency in Microsoft Office and other data analysis tools

  • Strong client-facing and stakeholder management skills

  • Effective planning, training, and development abilities

  Note: Candidates should not belong to, or have close relatives/friends in, the following industries:

  1. Media / Film / TV

  2. Market Research

  3. Cable Industry

  4. Legal (Lawyer/Advocate)

  5. Police

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  Duties & Responsibilities

  • Monitor and oversee the day-to-day activities of assigned teams

  • Manage, supervise, and ensure timely completion of tasks

  • Delegate responsibilities based on team members’ strengths and expertise

  • Implement and monitor compliance with Standard Operating Procedures (SOPs)

• It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 1 years of experience.

More about this Customer Relationship Manager job

1. What is the eligibility criteria to apply for this Customer Relationship Manager job?
   Ans: The candidate should be Diploma and above and above with 0 - 1 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹25000 - ₹27000 per month that depends on your interview. It's a Full Time job in Malappuram.
3. How many working days are there for this Customer Relationship Manager job?
   Ans: This Customer Relationship Manager job will have 6 working days.
4. Are there any charges applicable while applying or joining this Customer Relationship Manager job?
   Ans: No, there is no fee applicable for applying this Customer Relationship Manager job and during the employment with the company, i.e., Secure Security Solutions.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Customer Relationship Manager role?
   Ans: There is an immediate opening of 1 Customer Relationship Manager at Secure Security Solutions
7. Who can apply for this job?
   Ans: Only Male candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Customer Relationship Manager job?
   Ans: This Customer Relationship Manager job has Day Shift.