Customer Relationship Manager

Motor Insurance Claims CRM

• 🎓 Educational Qualification: B.Tech in Automobile or Mechanical Engineering required.

• 🌐 Language Skills: Fluent in English, Hindi, plus one regional language.

• 📞 Experience: Prior 1–6+ years in BPO
  🛠 Core Responsibilities:

  • Manage end-to-end motor insurance claims—from intimation through documentation, survey coordination (police, garages, surveyors), to settlement in.indeed.com+1shine.com+1.

  • Maintain timely follow-ups, ensure SLAs/TATs are met, and update all interactions and claim statuses in CRM.

• 🤝 Stakeholder Engagement: Serve as the main contact for customers, surveyors, garages, and internal teams (underwriting, finance, tech) to streamline the claims process .

• 📊 CRM & Reporting: Log interactions accurately; manage MIS dashboards, reports, and escalate as needed to improve process efficiency.

• 🧩 Environment & Schedule: Tech-driven, KPI/SLA-centric setting; 5 working days with 2 rotational weekend offs.

• It is a Full Time Customer Support / TeleCaller job for candidates with 1 - 6+ years Experience.

More about this Customer Relationship Manager job

1. What is the eligibility criteria to apply for this Customer Relationship Manager job?
   Ans: The candidate should be Graduate and above and above with 1 - 6+ years Experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹25000 - ₹40000 per month that depends on your interview. It's a Full Time job in Bangalore.
3. How many working days are there for this Customer Relationship Manager job?
   Ans: This Customer Relationship Manager job will have 5 working days.
4. Are there any charges applicable while applying or joining this Customer Relationship Manager job?
   Ans: No, there is no fee applicable for applying this Customer Relationship Manager job and during the employment with the company, i.e., SCALENEWORKS PEOPLE SOLUTIONS LLP.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Customer Relationship Manager role?
   Ans: There is an immediate opening of 20 Customer Relationship Manager at SCALENEWORKS PEOPLE SOLUTIONS LLP
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Customer Relationship Manager job?
   Ans: This Customer Relationship Manager job has Rotational Shift.