Customer Relationship Manager

25,000 - 45,000 /month

Rise & Lead

Chhata Meel, Lucknow

3 - 5 years Experience in Customer Support / TeleCaller

1 Opening

Full Time

Job Highlights

Industry Type: Automobile

Graduate and above

Males Only

6 days working | Day Shift

Job Description

CRM Executive – Automobile (Sales & Service)

Location: Lucknow

Experience: 2 TO 6 Years

Qualification: Graduate (Any Stream)

Salary: As per company norms

Job Summary

We are looking for a customer-focused CRM Executive to manage customer relationships, follow-ups, and database management for the automobile sales and service department. The role focuses on improving customer satisfaction, handling feedback, and supporting the sales and service teams through effective CRM processes. �

Apna +1

Key Responsibilities

Maintain and update customer data in the CRM/DMS system.

Follow up with customers for test drives, bookings, deliveries, and service reminders.

Handle inbound and outbound calls related to customer inquiries and feedback.

Conduct Customer Satisfaction (CSI) and Post Service Follow-up (PSF) calls.

Track and manage sales leads from different sources (walk-ins, online leads, campaigns).

Coordinate with Sales, Service, and Marketing teams for customer engagement activities.

Handle customer complaints and escalate issues to management if required.

Prepare daily, weekly, and monthly CRM reports.

Monitor lead conversion ratios and customer satisfaction scores.

Support customer retention and loyalty programs. �

Apna +1

Required Skills

Good communication and customer handling skills

Strong follow-up and coordination ability

Basic computer knowledge (MS Excel, CRM software)

Problem-solving and complaint-handling skills

Ability to work with sales and service teams

Preferred Candidate

Experience in Automobile dealership / CRM / Customer Support

Knowledge of CRM or Dealer Management System (DMS)

Strong customer service mindset

Contact Details

📞 Contact: 7068455582

📧 Email: hr.riselead5@gmail.com

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 3 - 5 years of experience.

More about this Customer Relationship Manager job

What qualifications and experience are required for this Customer Relationship Manager position?
Ans : Candidates should have a Graduate and above qualification with 3-5 years of experience.
What is the salary and job type for this role?
Ans : The salary for this Customer Relationship Manager job ranges between ₹25,000-₹45,000 per month. This is a Full Time job.
What shift and timings does this job follow?
Ans : This Customer Relationship Manager job follows a Day shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Chhata Meel, Lucknow.
How many vacancies are there for this Customer Relationship Manager job?
Ans : There is 1 vacancy for this Customer Relationship Manager role.
Which candidates are eligible to apply?
Ans : Candidates with a Graduate and above qualification and 3-5 years of experience are eligible to apply for this Customer Relationship Manager role. Only male candidates are eligible.
What is the job location for this position?
Ans : The job location for this Customer Relationship Manager position is Chhata Meel, Lucknow.
What makes this Customer Relationship Manager job a good opportunity?
Ans : This Customer Relationship Manager job is a good opportunity as it offers a salary between ₹25,000-₹45,000 per month. This is a Full Time job and has 1 openings.