Customer Relationship Manager

18,000 - 27,000 /month*

Reliance Retail Limited

Arcot, Vellore

₹5,000 incentives included

5 - 6+ years Experience in Customer Support / TeleCaller

1 Opening

Incentives included

Full Time

Skills Required

Computer Knowledge

Domestic Calling

Query Resolution

Non-voice/Chat Process

Job Highlights

Industry Type: Loan/ Credit Card

Graduate and above

Females Only

09:00 AM - 06:00 PM | 6 days working | Day Shift

Job Benefits: Insurance, PF, Medical Benefits

Job Description

We are looking for a Customer Relationship Manager to join our team at Reliance Retail Limited to handle customer calls, provide exceptional customer support and resolve queries related to Loan/ Credit Card. The role offers an attractive in-hand salary of ₹ 18,000 - ₹ 27,000 and opportunities for growth.

Key Responsibilities:

Handle customer calls professionally and efficiently.
Address customer queries, resolve concerns and manage complaints.
Keep records of customer interactions and follow up when required.
Provide customers with accurate information to help resolve their issues.
Meet performance targets and work with other departments to manage complex issues.

Job Requirements:

The minimum qualification for this role is Graduate and 5 - 6+ years of experience. You will be responsible for addressing customer queries, solving complaints and escalating complex issues when necessary. The candidate should be comfortable with 6 days working during the Day shift.

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 5 - 6+ years Experience.

More about this Customer Relationship Manager job

What skills and experience do you need for this Customer Relationship Manager job?
Ans : To apply for this Customer Relationship Manager job, candidates should have skills like Computer Knowledge, Domestic Calling, Query Resolution, Non-voice/Chat Process along with 5-7 years of experience.
How much can you earn in this position?
Ans : You can earn between ₹18,000-₹27,000 per month in this Customer Relationship Manager position.
What shift and timings does this job follow?
Ans : This Customer Relationship Manager job follows a Day shift with timings from 09:00 AM - 06:00 PM.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Arcot, Vellore.
How many vacancies are there for this Customer Relationship Manager job?
Ans : There is 1 vacancy for this Customer Relationship Manager role.
Which candidates are eligible to apply?
Ans : Candidates with a Graduate and above qualification and 5-7 years of experience are eligible to apply for this Customer Relationship Manager role. Only female candidates are eligible.
What work will you do in this role?
Ans : As a Customer Relationship Manager, you will work on skills like Computer Knowledge, Domestic Calling, Query Resolution, Non-voice/Chat Process.
What is the job location for this position?
Ans : The job location for this Customer Relationship Manager position is Arcot, Vellore.
Who is the right fit for this Customer Relationship Manager job?
Ans : A candidate having skills like Computer Knowledge, Domestic Calling, Query Resolution, Non-voice/Chat Process with 5-7 years of experience is the right fit for this Customer Relationship Manager job.
What makes this Customer Relationship Manager job a good opportunity?
Ans : This Customer Relationship Manager job is a good opportunity as it offers a salary between ₹18,000-₹27,000 per month. This is a Full Time job and has 1 openings.