Customer Relationship Manager

Customer relationship management

1. Customer Relationship Management
Handle customer inquiries related to LED lights, drivers, profiles, and accessories
Maintain strong relationships with B2B Customers.
Ensure timely communication with customers regarding products, pricing, and availability

2. Lead Management & Follow-Ups:-
Record and track new leads from calls, WhatsApp, emails, and references
Follow up on inquiries, quotations, and pending orders
Convert inquiries into confirmed orders through regular follow-up

3. Sales Coordination:-
Support the sales team with visit planning and customer coordination
Share customer requirements with the sales team
Record visit feedback and action points

4. Quotation & Order Processing
Coordinate order confirmation, dispatch, and delivery

5. CRM & Data Management
Update lead status, order history, and follow-up schedules
Ensure data accuracy and proper documentation

6. Complaint & Service Handling
Register customer complaints related to quality, delivery, or pricing
Coordinate with internal teams for quick resolution
Ensure customer satisfaction after issue resolution

7. Reporting & MIS

Prepare daily, weekly, and monthly CRM and sales reports
Track pending payments and outstanding follow-ups
Share customer feedback and market insights with management

• It is a Full Time Customer Support / TeleCaller job for candidates with 2 - 5 years of experience.