Customer Relationship Manager

We are looking for a proactive and detail-oriented Customer Relationship Manager with expertise in payment recovery and disbursement management in the real estate sector. The ideal candidate will be responsible for managing client relationships, ensuring timely payment collections, coordinating loan disbursements, and providing exceptional customer service throughout the project lifecycle.

Key Responsibilities

Recovery Management

• Follow up with customers for timely collection of due and overdue payments.

• Maintain accurate payment records and update CRM systems.

• Send reminders, payment notices, and resolve disputes related to outstanding amounts.

• Coordinate with the accounts team for reconciliations and receipts.

• Ensure adherence to payment schedules as per agreements.

Disbursement Coordination

• Liaise with banks, NBFCs, and financial institutions for loan disbursement requests.

• Coordinate with customers and bankers for required documentation.

• Track and monitor disbursement timelines to ensure smooth fund flow.

• Provide customers with updates on loan processing and approvals.

Customer Relationship Management

• Act as the single point of contact for customer queries related to payments, loans, and documentation.

• Maintain strong relationships with customers to ensure satisfaction and loyalty.

• Handle escalations effectively and provide quick resolutions.

• Assist in handover and possession process in coordination with other departments.

Requirements

• Bachelor’s degree in Business Administration, Finance, or related field.

• Strong knowledge of home loan processes, bank coordination, and payment recovery strategies.

• Proficiency in MS Office and CRM tools.

• Excellent communication and interpersonal skills.

• Ability to work under pressure and meet deadlines.

• It is a Full Time Customer Support / TeleCaller job for candidates with Freshers.

More about this Customer Relationship Manager job

1. What is the eligibility criteria to apply for this Customer Relationship Manager job?
   Ans: The candidate should be Graduate and above and above with Freshers of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹12000 - ₹15000 per month that depends on your interview. It's a Full Time job in Pune.
3. How many working days are there for this Customer Relationship Manager job?
   Ans: This Customer Relationship Manager job will have 6 working days.
4. Are there any charges applicable while applying or joining this Customer Relationship Manager job?
   Ans: No, there is no fee applicable for applying this Customer Relationship Manager job and during the employment with the company, i.e., POLICY PLANNER INSURANCE BROKERS PRIVATE LIMITED.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Customer Relationship Manager role?
   Ans: There is an immediate opening of 5 Customer Relationship Manager at POLICY PLANNER INSURANCE BROKERS PRIVATE LIMITED
7. Who can apply for this job?
   Ans: Only Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Customer Relationship Manager job?
   Ans: This Customer Relationship Manager job has Day Shift.