Customer Relationship Manager

15,000 - 22,000 /month

Platiinum Auto

Wagholi, Pune

4 - 6+ years Experience in Customer Support / TeleCaller

1 Opening

Full Time

Skills Required

Computer Knowledge

Domestic Calling

Job Highlights

Industry Type: Automobile

Languages: Hindi, Marathi

Diploma and above

Males Only

6 days working | Day Shift

Job Description

ob Summary:

The Customer Relationship Manager (CRM) – Service is responsible for managing customer interactions, ensuring high levels of customer satisfaction, handling service feedback, and maintaining long-term relationships with two-wheeler service customers. The role focuses on improving customer retention, service experience, and overall dealership reputation.

Key Responsibilities:

1. Customer Interaction & Support

Attend walk-in and telephonic service inquiries.
Coordinate with Service Advisors and Workshop team for smooth service operations.
Ensure proper communication regarding job cards, service status, and delivery timelines.
Handle customer complaints and resolve issues effectively.

2. Follow-ups & Retention

Conduct post-service follow-up calls to collect feedback.
Maintain service due reminder calls and message campaigns.
Promote AMC (Annual Maintenance Contracts), extended warranties, and value-added services.
Work towards customer retention and repeat business.

3. Feedback & Satisfaction Monitoring

Monitor customer satisfaction levels.
Maintain CSI (Customer Satisfaction Index) reports.
Address negative feedback immediately and coordinate resolution.
Prepare daily/weekly/monthly customer feedback reports.

4. Database Management

Maintain updated customer records in CRM system.
Ensure accurate entry of service details and customer information.
Coordinate with sales team for cross-selling opportunities.

5. Complaint Handling

Register and track customer complaints.
Escalate critical issues to the Service Manager when required.
Ensure timely closure of complaints.

Key Performance Indicators (KPI):

Customer Satisfaction Score (CSI)
Repeat service ratio
Complaint resolution turnaround time
Service reminder conversion rate
AMC / Extended Warranty sales support

Required Skills & Competencies:

Excellent communication and interpersonal skills
Strong problem-solving ability
Customer-focused approach
Basic knowledge of two-wheeler service processes
Computer proficiency (MS Excel, CRM software)
Ability to handle pressure and difficult customers

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 4 - 6+ years Experience.

More about this Customer Relationship Manager job

Who is eligible to apply for this Customer Relationship Manager job at Platiinum Auto?
Ans : Candidates should have a Diploma and above qualification and skills like Computer Knowledge, Domestic Calling for this Customer Relationship Manager job offered by Platiinum Auto.
How much can you earn in this position?
Ans : You can earn between ₹15,000-₹22,000 per month in this Customer Relationship Manager position.
What shift and timings does this job follow?
Ans : This Customer Relationship Manager job follows a Day shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Wagholi, Pune.
How many vacancies are there for this Customer Relationship Manager job?
Ans : There is 1 vacancy for this Customer Relationship Manager role.
Which candidates are eligible to apply?
Ans : Candidates with a Diploma and above qualification and 4-7 years of experience are eligible to apply for this Customer Relationship Manager role. Only male candidates are eligible.
What work will you do in this role?
Ans : As a Customer Relationship Manager, you will work on skills like Computer Knowledge, Domestic Calling.
What is the job location for this position?
Ans : The job location for this Customer Relationship Manager position is Wagholi, Pune.
Who is the right fit for this Customer Relationship Manager job?
Ans : A candidate having skills like Computer Knowledge, Domestic Calling with 4-7 years of experience is the right fit for this Customer Relationship Manager job.
What makes this Customer Relationship Manager job a good opportunity?
Ans : This Customer Relationship Manager job is a good opportunity as it offers a salary between ₹15,000-₹22,000 per month. This is a Full Time job and has 1 openings.