A Naukri Group company
LoginHire Local Staff
A Naukri Group companyLoginHire Local Staff
50,000 - 70,000 /month
Pal Svam Power Solutions Private Limited
Udyog Vihar Phase IV, Gurgaon
6 - 6+ years Experience in Customer Support / TeleCaller
Full Time
We are looking for a Customer Relationship Manager from Strong experience of service backend support of Automobile dealership along with 10 to 12 years experience to join our team at Pal Svam Power Solutions Private Limited to handle customer calls, provide exceptional customer support and resolve queries related to Cummins DG Genset Spare Parts After Sales Service and Maintenance. The role offers an attractive in-hand salary of ₹50,000 - ₹70,000 and opportunities for growth.
Key Responsibilities:
Handle customer calls professionally and efficiently.
Address customer queries, resolve concerns and manage complaints.
Keep records of customer interactions and follow up when required.
Provide customers with accurate information to help resolve their issues.
Meet performance targets and work with other departments to manage complex issues.
Job Requirements:
The minimum qualification for this role is Graduate and 6+ years of experience. You will be responsible for addressing customer queries, solving complaints and escalating complex issues when necessary. The candidate should be comfortable with 6 days working during the Day shift.
