Relationship Building: Establish and maintain positive, long-lasting connections with key customers and accounts.
Issue Resolution: Act as the primary point of contact for customer escalations, inquiries, and complaints, resolving them within designated response timelines.
Cross-Department Collaboration: Work closely with sales, marketing, product, and accounts teams to deliver a seamless customer experience.
Retention & Growth: Develop retention programs, monitor satisfaction scores (such as CSAT or NPS), and identify opportunities for up-selling or cross-selling.
Data & Reporting: Maintain accurate customer interaction records using CRM platforms (e.g., Salesforce, HubSpot) and analyze data to track performance metrics.