We are looking for a Customer service manager to join our team namokar Fashions to handle customer calls, provide exceptional customer support and resolve queries related to Fashion. The role offers an attractive in-hand salary and opportunities for growth.
Key Responsibilities:
Handle customer calls / Chat professionally and efficiently.
Address customer queries, resolve concerns and manage complaints.
Keep records of customer interactions and follow up when required.
Provide customers with accurate information to help resolve their issues.
Meet performance targets and work with other departments to manage complex issues.
Job Requirements:
You will be responsible for addressing customer queries, solving complaints and escalating complex issues when necessary. The candidate should be comfortable with Working Days during the 9:00 Am to 6:00 Pm shift.