Customer Relationship Manager

We are looking for a Customer Relationship Manager to join our team Avs Group.

Key Responsibilities

• Database Management: Maintain and update the CRM system with accurate client information and interaction history.

• Lead Nurturing & Follow-up: Track potential buyers, schedule site visits, and perform follow-up actions to convert leads

• Post-Sales Support: Manage documentation like Buyer-Seller Agreements, payment receipts, and property possession letters.

• Client Engagement: Develop communication strategies to ensure customer satisfaction, handle queries, and build loyalty.

• Reporting & Analysis: Analyze client engagement data and report on sales activities/trends to management. 

Required Skills and Qualifications

• Technical Proficiency: Strong knowledge of CRM softwares and MS Office Suite.

• Communication: Excellent interpersonal skills for interacting with clients, agents, and sales teams.

• Organizational Skills: High attention to detail to manage documentation and follow-ups accurately.

• Experience: Previous experience in real estate sales, customer relationship management, or administration.

• Education: A bachelor’s degree in Business, Real Estate, or a related field is typically preferred. 

Typical Daily Activities

• Conducting welcome calls or emails to new clients.

• Updating lead statuses based on recent interactions.

• Following up on outstanding payments or document signings.

• Coordinating with sales agents to align on client engagement

Job Requirements:

The minimum qualification for this role is graduate and 3-6 Years experience in real estate sector. The role involves resolving customer complaints, providing right information and escalating complex problems to the relevant department when needed. Candidates must be open to a 6 days week during the Day shift.

• It is a Full Time Customer Support / TeleCaller job for candidates with 3 - 6+ years Experience.