Customer Relationship Manager

CRM – Customer Relationship Manager

Location: Vadaperumbakkam, Chennai
Department: Sales / Customer Service
Employment Type: Full-Time

Job Summary

We are looking for a motivated and customer-focused CRM to manage customer relationships, handle queries, coordinate with internal teams, and ensure excellent customer satisfaction.

Key Responsibilities

• Manage and maintain strong relationships with existing customers.

• Handle customer queries, complaints, and service requests promptly.

• Follow up with customers regarding enquiries, quotations, orders, and payments.

• Coordinate with the Sales, Production, Dispatch, and Accounts teams.

• Maintain accurate customer records and update CRM databases.

• Prepare and share quotations, order confirmations, and other customer-related documents.

• Track customer orders and ensure timely delivery.

• Follow up with potential customers and convert enquiries into orders.

• Collect customer feedback and identify opportunities for improvement.

• Prepare daily/weekly reports on enquiries, follow-ups, orders, and customer status.

• Ensure timely communication with customers through phone, email, and WhatsApp.

Required Skills

• Good communication and interpersonal skills.

• Customer-oriented approach.

• Good follow-up and coordination skills.

• Basic knowledge of MS Office / Excel/Google sheets.

• Ability to maintain records and prepare reports.

• Good problem-solving and negotiation skills.

• Ability to work independently and as part of a team.

Qualification & Experience

• Any Bachelor's degree.

• 4-5 years of experience in CRM, customer service, sales coordination, or a similar role(Preferably in manufacturing indsutry).

Preferred Candidate

· Immediate joiners are required.

· Fluent English and tamil communication is preferred.

· Responsible, organized, and proactive.

· Comfortable handling multiple customers and follow-ups.

· Female candidates residing within 10 km radius from Company location.

· Both male and female candidates can apply.

Company Details

· Timings : 9 am to 6.30 pm.

· Salary Range : 25k to 40k Based on Experience.

• It is a Full Time Customer Support / TeleCaller job for candidates with 3 - 6 years of experience.