Customer Relationship Manager

Job Title: Customer support

Location: Gurgaon (On-site)
Department: CRM
           

About Us: Incredipet is a leading pet care company dedicated to providing high-quality pet services to pet owners. We are passionate about improving the lives of pets and their owners through innovative solutions and exceptional customer services. We have created the Incredipt app with the utmost thought, love, care, and reliability to serve animals and humans.

Job Summary:

We are seeking a motivated and results-driven Telesales Representative to join our dynamic sales team. The successful candidate will be responsible for generating sales and meeting targets through outbound calls to prospective and existing customers. You will play a crucial role in expanding our customer base, promoting our products/services, and providing excellent customer service.

Key Responsibilities:

·         Respond promptly and professionally to customer inquiries via email, chat, phone, or social media.

·         Resolve product or service issues by clarifying complaints, determining the cause, and offering appropriate solutions.

·         Document customer interactions, transactions, feedback, and issues accurately.

·         Follow up with customers to ensure their concerns are resolved to their satisfaction.

·         Collaborate with other departments to ensure customer issues are handled effectively.

·         Maintain deep knowledge of our products/services to offer accurate information and solutions.

Key Requirements:

o   Excellent verbal communication and interpersonal skills with the ability to build rapport quickly.

o   Ability to work independently, manage time effectively, and handle a high volume of calls.

o   Ability to handle customer objections and complaints effectively and resolve issues promptly.

o   Respond promptly and professionally to customer inquiries via email, chat, phone, or social media.

o   Resolve product or service issues by clarifying complaints, determining the cause, and offering appropriate solutions.

o   Follow up with customers to ensure their concerns are resolved to their satisfaction.

o   Collaborate with other departments to ensure customer issues are handled effectively.

o   deep knowledge of our products/services to offer accurate information and solutions.

• It is a Full Time Customer Support / TeleCaller job for candidates with 1 - 2 years of experience.

More about this Customer Relationship Manager job

1. What is the eligibility criteria to apply for this Customer Relationship Manager job?
   Ans: The candidate should be 12th Pass and above and above with 1 - 2 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹20000 - ₹25000 per month that depends on your interview. It's a Full Time job in Gurgaon.
3. How many working days are there for this Customer Relationship Manager job?
   Ans: This Customer Relationship Manager job will have 6 working days.
4. Are there any charges applicable while applying or joining this Customer Relationship Manager job?
   Ans: No, there is no fee applicable for applying this Customer Relationship Manager job and during the employment with the company, i.e., MANGOPAW TECHNOLOGIES AND SOLUTIONS PRIVATE LIMITED.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Customer Relationship Manager role?
   Ans: There is an immediate opening of 20 Customer Relationship Manager at MANGOPAW TECHNOLOGIES AND SOLUTIONS PRIVATE LIMITED
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Customer Relationship Manager job?
   Ans: This Customer Relationship Manager job has Day Shift.