Customer Relationship Manager

15,000 - 18,000 /month

Jai Shree Stones Industries Limited

Rajouri Garden Extension, Delhi

1 - 3 years Experience in Customer Support / TeleCaller

2 Openings

Full Time

Skills Required

Computer Knowledge

Domestic Calling

Query Resolution

Job Highlights

Languages: Hindi

Graduate and above

Females Only

6 days working | Day Shift

Job Description

We are looking for a Customer Relationship Manager to join our team at Jai Shree Stones Industries Limited. The role offers ₹15,000 - ₹18,000 and involves managing customer calls, delivering outstanding customer service related to Retention Strategies. Join us for a great work environment with various opportunities for career growth.

Key Responsibilities:

Manage incoming and outgoing calls in a professional manner.

Respond to customer inquiries, complaints and concerns with a problem-solving mindset.

Log customer interactions and track follow-ups.

Offer timely and relevant solutions to resolve customer issues.

Collaborate with team members to escalate and address more complex concerns.

Meet key performance metrics including call handling time, customer satisfaction and resolution rates.

Job Requirements:

The minimum qualification for this role is Graduate and 1 - 3 years of experience. The role involves resolving customer complaints, providing right information and escalating complex problems to the relevant department when needed. Candidates must be open to a 6 days working week during the Day shift.

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 1 - 3 years of experience.

More about this Customer Relationship Manager job

What skills and experience do you need for this Customer Relationship Manager job?
Ans : To apply for this Customer Relationship Manager job, candidates should have skills like Computer Knowledge, Domestic Calling, Query Resolution along with 1-3 years of experience.
What is the salary and job type for this role?
Ans : The salary for this Customer Relationship Manager job ranges between ₹15,000-₹18,000 per month. This is a Full Time job.
What shift and timings does this job follow?
Ans : This Customer Relationship Manager job follows a Day shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Rajouri Garden Extension, Delhi.
How many vacancies are there for this Customer Relationship Manager job?
Ans : There are 2 vacancies for this Customer Relationship Manager role.
Which candidates are eligible to apply?
Ans : Candidates with a Graduate and above qualification and 1-3 years of experience are eligible to apply for this Customer Relationship Manager role. Only female candidates are eligible.
What are the key responsibilities of this Customer Relationship Manager job?
Ans : As a Customer Relationship Manager, key responsibilities include skills like Computer Knowledge, Domestic Calling, Query Resolution. This role is part of Customer Support / TeleCaller category.
What is the job location for this position?
Ans : The job location for this Customer Relationship Manager position is Rajouri Garden Extension, Delhi.
Who is the right fit for this Customer Relationship Manager job?
Ans : A candidate having skills like Computer Knowledge, Domestic Calling, Query Resolution with 1-3 years of experience is the right fit for this Customer Relationship Manager job.
What makes this Customer Relationship Manager job a good opportunity?
Ans : This Customer Relationship Manager job is a good opportunity as it offers a salary between ₹15,000-₹18,000 per month. This is a Full Time job and has 2 openings.