Customer Relationship Manager

20,000 - 25,000 /month

Infinity Hyundai

Sarbahal, Jharsuguda

6 - 24 months Experience in Customer Support / TeleCaller

1 Opening

Full Time

Skills Required

Computer Knowledge

Domestic Calling

Query Resolution

Non-voice/Chat Process

Job Highlights

Industry Type: B2C Sales

Languages: Hindi

Post Graduate and above

Females Only

6 days working | Day Shift

Job Benefits: Insurance, PF, Medical Benefits

Internet Connection, PAN Card, Aadhar Card, Bank Account

Job Description

Need a Female Service CRM for Infinity Hyundai, Jharsuguda, Odisha.

A "Service CRM" in the automotive industry is responsible for managing customer relationships within the service department of a dealership.

Customer Interaction Management:

Log all customer service interactions in the CRM system, including phone calls, emails, and in-person visits.
Track customer vehicle history, service records, and warranty information.
Proactively reach out to customers regarding upcoming service appointments based on vehicle mileage or maintenance schedules.
Handle customer complaints and concerns efficiently, escalating issues when necessary.
Appointment Scheduling and Coordination.
Service Quality Monitoring.
Marketing and Sales Support.
Data Analysis and Reportin

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 6 months - 2 years of experience.

More about this Customer Relationship Manager job

What skills and experience do you need for this Customer Relationship Manager job?
Ans : To apply for this Customer Relationship Manager job, candidates should have skills like Computer Knowledge, Domestic Calling, Query Resolution, Non-voice/Chat Process along with 1-2 years of experience.
What is the salary and job type for this role?
Ans : The salary for this Customer Relationship Manager job ranges between ₹20,000-₹25,000 per month. This is a Full Time job.
What shift and timings does this job follow?
Ans : This Customer Relationship Manager job follows a Day shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Sarbahal, Jharsuguda.
How many openings are available for this position?
Ans : There is 1 opening available for this position.
Who can apply for this job?
Ans : Candidates who have a Post Graduate and above qualification with 1-2 years of experience can apply for this Customer Relationship Manager job. Only female candidates can apply.
What are the key responsibilities of this Customer Relationship Manager job?
Ans : As a Customer Relationship Manager, key responsibilities include skills like Computer Knowledge, Domestic Calling, Query Resolution, Non-voice/Chat Process. This role is part of Customer Support / TeleCaller category.
Where is this job located?
Ans : This Customer Relationship Manager job is located in Sarbahal, Jharsuguda.
What kind of candidate is ideal for this job?
Ans : A candidate with skills like Computer Knowledge, Domestic Calling, Query Resolution, Non-voice/Chat Process along with 1-2 years of experience is ideal for this Customer Relationship Manager job.
Why should you apply for this Customer Relationship Manager job?
Ans : This Customer Relationship Manager job offers a salary between ₹20,000-₹25,000 per month. This is a Full Time opportunity and has 1 openings available.