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Customer Relationship Manager

salary 18,000 - 30,000 /month*
company-logo
job companyIcici Lombard
job location Vijay Nagar, Indore
incentive₹10,000 incentives included
job experience6+ months Experience in Customer Support / TeleCaller
10 Openings
Incentives included
full_time Full Time

Skills Required

Computer Knowledge
Domestic Calling
International Calling

Job Highlights

sales
Industry Type: Banking
qualification
Graduate and above
gender
All genders
jobShift
5 days working | Rotational Shift
star
PAN Card, Aadhar Card, Bank Account
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Job Description

We are looking for a Customer Relationship Manager to join our team at ICICI LOMBARD. This role involves handling calls, providing exceptional customer support, and addressing queries and concerns related to Banking. The role offers ₹18000 - ₹30000 and a dynamic environment with opportunities for growth.

Key Responsibilities:



  • Handle customer calls in a professional and efficient manner

  • Address customer queries, concerns, and complaints with a problem-solving approach

  • Maintain accurate records of customer interactions and follow-ups

  • Provide timely and relevant information to customers to resolve their issues

  • Work collaboratively with other teams to escalate and resolve complex issues

  • Meet performance targets, including call handling time, customer satisfaction, and issue resolution rates



Job Requirements:


The minimum qualification for this role is Graduate and 0.5 - 6+ years of experience. You will be responsible for resolving customer complaints, offering relevant information, and escalating complex issues to the appropriate department when necessary. Candidates must be open to a 5 days working week during the Rotational shift.

Other Details

  • It is a Full Time Customer Support / TeleCaller job for candidates with 6 months - 6+ years Experience.

More about this Customer Relationship Manager job

  1. What is the eligibility criteria to apply for this Customer Relationship Manager job?
    Ans: The candidate should be Graduate and above and above with 6 months - 6+ years Experience of experience
  2. How much salary can I expect for this job role?
    Ans: You can expect a salary of ₹18000 - ₹30000 per month + Incentives that depends on your interview. It's a Full Time job in Indore.
  3. How many working days are there for this Customer Relationship Manager job?
    Ans: This Customer Relationship Manager job will have 5 working days.
  4. Are there any charges applicable while applying or joining this Customer Relationship Manager job?
    Ans: No, there is no fee applicable for applying this Customer Relationship Manager job and during the employment with the company, i.e., Icici Lombard.
  5. Is it a work from home job?
    Ans: No, it’s not a work from home job and can't be done online.
  6. How many openings are there for this Customer Relationship Manager role?
    Ans: There is an immediate opening of 10 Customer Relationship Manager at Icici Lombard
  7. Who can apply for this job?
    Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
  8. What are the timings of this Customer Relationship Manager job?
    Ans: This Customer Relationship Manager job has Rotational Shift.
Candidates can call HR for more info.
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Other Details

Incentives

Yes

No. Of Working Days

5

Skills Required

Computer Knowledge, Domestic Calling, International Calling

Shift

Rotational

Contract Job

No

Salary

₹ 18000 - ₹ 30000

English Proficiency

Yes

Contact Person

Sagar Zubair Ansari

Interview Address

vijay Nagar Indore - 452010
Posted 16 hours ago
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